Customer Service Representative

Customer Service Representative

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Work Arrangement: 100% Onsite

We are seeking a reliable and detail-oriented Customer Service Representative. This position is a high-volume customer support role responsible for handling inbound customer inquiries, resolving issues, and providing exceptional service across multiple communication channels.

The ideal candidate will be comfortable working in a fast-paced environment, managing a large volume of customer interactions daily, and maintaining a high degree of professionalism and accuracy.

• Handle 50-70 customer interactions per day through phone, email, chat, and other communication channels.
• Respond to customer inquiries regarding products, services, orders, and account-related questions.
• Research and resolve customer concerns in a timely and professional manner.
• Document customer interactions accurately within company systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Maintain service quality standards while meeting productivity expectations.
• Utilize customer service tools and chatbot platforms as part of daily workflow.
• Perform additional administrative and customer support duties as assigned.

• High School Diploma or equivalent.
• Completed minimum of 2 managerial reference checks.
• Previous high-volume customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Demonstrated reliability and strong attendance record.
• Ability to work fully onsite, Monday through Friday.
• Proficiency with basic computer applications and customer service systems.

• Experience handling 50-70 customer inquiries per day in a call center, contact center, or customer support environment.
• Experience supporting customers through multiple channels, including phone and chat.

• Dependability and consistent attendance.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong customer focus and problem-solving skills.
• Attention to detail and accuracy when documenting customer information.
• Positive attitude and willingness to learn

• One virtual interview.
• Hiring decisions and offers will be made quickly for qualified candidates.

Immediate hiring need. Candidates should be available to begin as soon as background screening and onboarding requirements are completed.

#IND