Service Repair Technician

The Service Repair Technician provides Medical Device Service and Repair, on assigned product lines. Follows all procedures related to quality system and provides full DHR document repair write up for the repair. Will assist in all customer requests and work with department team on product flow of customer property.

The Service Repair Technician trains and performs service repairs on customer returned equipment and provides timely repair flow for customer returns. Document and process all equipment paperwork for DHR record storage. Work with service team for processing the customer equipment from receiving back to the customer's shipment. Provide product knowledge for customer feedback when necessary.

Evaluates, troubleshoots, and repairs Medical Device Equipment. Perform estimates on quotes for parts and time for repair documentation.

* Testing and repairing of electronic and electro-mechanical devices using a variety of test equipment. Repairs such devices using soldering, brazing, and assembly tools.

* Verifies and tests all repaired equipment to final quality control specifications utilizing computer interface, custom test equipment, meters, scopes, and alignment equipment.

* Learn and utilize company systems D365, CRM, and spreadsheets to document and perform repair process.

* Communicate repair quotes generated in the system to the customer for approvals.

* Maintain calibration test equipment for repairs.

* Maintain and audit parts stocking levels for repairs.

* Provide complaint data for repairs to product surveillance team.

* Maintain updated training records in Master Control system.

* Ability to understand the details of Bills of Material, Schematic Drawings, and Blueprints.

* Knowledge of Business computer systems (CRM, D365, excel, etc.) in the areas of Data Entry, and Field Service Logs.

* Familiarity with electronic test equipment, soldering, and typical hand tools.

* Experience in circuit board testing and electrical troubleshooting.

* Analytical abilities to diagnose repair needs of improperly functioning products.

* Required to maintain a clean work bench area within service department, bench test equipment, and hand tools.

* Required to take on new training for new product lines that the company acquires.

As an employee of Cooper Surgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at  to learn more about Cooper Surgical and the benefits of becoming a member of our team.

To all agencies:
Please, no phone calls or emails to any employee of Cooper Surgical about this opening. All resumes submitted by search firms/employment agencies to any employee at Cooper Surgical via-email, the internet or in any form and/or method will be deemed the sole property of Cooper Surgical, unless such search firms/employment agencies were engaged by Cooper Surgical for this position and a valid agreement with Cooper Surgical is in place.

In the event a candidate who was submitted outside of the Cooper Surgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.a

As an employee of Cooper Surgical, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $39,955 to $52,237. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.