Office Associate Occupational Medicine

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the supervision of the manager, the office coordinator facilitates the smooth coordination of the daily office functions of Employee Health Services, including scheduling, tracking, data entry, and reporting. The employee must demonstrate competency and accuracy in handling of patient appointments and records. Is expected to model behaviors that support the values and service standards adopted by the medical facility.

EEO/AA/Disability/Veteran

• 1. Performs reception and exit functions per department and hospital policy/procedure.
  • 1.1 1a. Determines the reason for patient's visit to the clinic recognizing chief complaints and assessing urgent situations requiring immediate medical attention. 1b. Obtains and documents authorization for OHP treatment or services by contacting supervisors, companies and/or MCO's. 1c. Walk-Ins:
    Obtains company information, authorization, completes walk-in sheet. Faxes walk in sheets to company, and billing 1d. Accounts for patient arrival and exit from office by documenting time in appropriate appointment screen. 1e. Provides and explains paperwork to patients, checks , and ensures required information and signatures are obtained, copies insurance cards for ORS patients. 1f. Exits the OHP and /or ORS patient, reviews instructions, obtains signature, provides patient discharge visit summary and aftercare instructions, and faxes injury treatment summary report to company (from computer) 1g.
    
    Schedules follow-up visits in SYSTOC for OHP and/or ORS patients, and insures that visit is scheduled with the treating provider and attached to correct injury. 1i. Demonstrates proficient computer use of the following programs: SYSTOC, Quadramed, Medipac, Outlook, and Microsoft Office
• 2. Registers OHP and/or ORS patients in SYSTOC, to include entering and verifying demographics for patient and company; validating identification of patient, obtaining required consent to treatment signatures that will ensure correct billing and payment for services
  • 2.1 2a. Selects all appropriate tasks associated with the patient's OHP visit type 2b. OHP:
    Accepts payment for services from patients when designated by company, and on a limited basis, for patients not associated with a company. In ORS: collects co pays for private patients according to department guidelines; follows guidelines for documenting patient payments, and forwarding information and payment receipts to billing in OHP 2c. Obtains all signatures required during visit such as HIPAA acknowledgement, consents, attendance compliance agreement 2d.
    
    Charts:
    
    OHP:
    Prepares charts for screening patients by attaching corresponding flow sheets, consent forms, authorization forms, patient visit forms and any other related paperwork in a consistent and timely manner. Performs electronic chart preparation for injury patients In ORS:
    Prepares charts for private patients by attaching appropriate consent forms, authorization forms any other related paperwork in a consistent and timely manner. 2e. When applicable, initiates walk-in sheets for patients/companies sending clients in for care. Notifies sales representative of same for follow up. 2f. Schedules: OHP: prints Weekly Appointment Schedule on a daily basis, per SYSTOC contingency procedure. In ORS: prints therapist daily schedule
• 3. Schedules appointments for OHP physicals, exams, follow-ups;
  In ORS Initial Evaluations, follow‑ups, PWS, FCE or any other services according…