Desktop Engineer
Listed on 2026-07-01
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Desktop Engineer
Job Type: Contract
Contract Duration: 7 months
Location:
600 Washington Blvd., Stamford, CT (Primary Site)
• 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
This position is onsite so we would require local candidates.
Top 3 SkillsSupport for Desktop Win 11 Voice-related issues
General IT guidance
Additional
Job Description• On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
• Services delivered at:
- 600 Washington Blvd., Stamford, CT (Primary Site)
- 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
• Walk-up, phone, and email support with no appointment needed.
• Full incident resolution related to Local Services.
• Replacement/swap of faulty equipment and peripherals using Nat West-owned stock.
• General IT guidance and support for user devices.
• Management of local consigned hardware stock for break-fix and service requests.
• Logging of Incidents or Service Requests on behalf of users when required.
• Completion of Service Requests that can be resolved directly on-site.
• Implementing small service improvements based on recurring user feedback.
• Providing both ticket-based and in-person ("shoulder-tap") support for Desktop and Voice-related issues.
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