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Desktop Engineer

Job in Trumbull, Fairfield County, Connecticut, 06611, USA
Listing for: Diverse Lynx
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below

Desktop Engineer

Job Type: Contract

Contract Duration: 7 months

Location:

600 Washington Blvd., Stamford, CT (Primary Site)
• 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)

This position is onsite so we would require local candidates.

Top 3 Skills

Support for Desktop Win 11 Voice-related issues

General IT guidance

Additional

Job Description

• On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.

• Services delivered at:

  • 600 Washington Blvd., Stamford, CT (Primary Site)
  • 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)

• Walk-up, phone, and email support with no appointment needed.

• Full incident resolution related to Local Services.

• Replacement/swap of faulty equipment and peripherals using Nat West-owned stock.

• General IT guidance and support for user devices.

• Management of local consigned hardware stock for break-fix and service requests.

• Logging of Incidents or Service Requests on behalf of users when required.

• Completion of Service Requests that can be resolved directly on-site.

• Implementing small service improvements based on recurring user feedback.

• Providing both ticket-based and in-person ("shoulder-tap") support for Desktop and Voice-related issues.

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