Senior Director of Program Services

If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals’ development, well‑being, and growth.

• Medical, Vision and Dental Insurance
• Generous PTO
• 401k
• Disability
• Tuition Reimbursement
• Employee Assistance Program

The Senior Director of Program Services leads divisional operations across residential, day, community‑based, and clinical service lines. The role owns P&L performance for a budget greater than $5M, drives manager accountability for unit‑level financial results, and governs 24/7 staffing across multiple sites. This position partners with the Vice President of Program Services to strengthen compliance posture, stakeholder communication, and operational growth.

The Senior Director holds direct reports accountable for ownership of overtime, agency usage, documentation timeliness, and team development, and develops those direct reports into a ready bench for continued divisional growth.

• Reports To:
  
  Vice President of Program Services
• Direct Reports: 4-6 Program Managers and Assistant Program Managers
• Total Operation:
  Multi‑site residential and day programs operating 24/7 across assigned Program Services locations

Leads 4-6 direct reports responsible for residential, day, and community‑based program operations. Influences staffing, compliance, quality, and financial decisions across multiple sites and shifts. Serves as the senior operational authority for assigned program areas and represents Program Services in cross‑divisional initiatives.

Divisional P&L authority for a budget greater than $5M, including labor, overtime, agency spend, program supplies, and operational expense lines. Authority to make staffing, purchasing, and resource allocation decisions within divisional policy and VP approval thresholds.

• Primary
  
  Location:
  
  Trumbull, Connecticut with regular travel across assigned Program Services sites (Bridgeport, Derby, Fairfield, Milford, Monroe, Newtown, Orange, Oxford, Shelton, Stratford, Trumbull, Woodbridge).
• Work Model:
  Onsite.
• Schedule:
  
  Monday through Friday, standard business hours, with on‑call coverage rotation and response availability for 24/7 operations including evenings, weekends, and holidays as operational needs require.

• Own divisional P&L performance for a budget greater than $5M, and hold each direct report accountable for their own unit‑level financial results including overtime, agency usage, and expense variance against budget.
• Develop 4-6 direct reports into fully accountable program leaders through structured supervision, documented development plans, a succession bench for manager seats, and measurable growth in their financial, compliance, and people‑leadership capability.
• Govern 24/7 staffing across assigned programs by enforcing overtime controls, agency usage limits, call‑out response protocols, vacancy closure timelines, and coverage escalation standards held at the manager level.
• Drive divisional compliance with DDS regulations, IFS Waiver requirements, HCBS Settings Rule, licensing standards, incident reporting standards, and documentation timeliness, with corrective action plans closed on schedule and measured against manager performance.
• Lead stakeholder engagement through a defined communication cadence with the Vice President of Program Services, DDS regional office, families and guardians, QSR reviewers, and internal leadership partners, with communication standards enforced across the management team.
• Drive timely and accurate execution of Contract Service Authorizations, billing coordination, One Time Requests, URRs, and other funding submissions that protect service continuity and revenue capture.
• Build operational growth capacity across the division by preparing programs for census increases, new program startup readiness, and capacity expansion tied to organizational strategy.
• Own quality assurance across assigned programs…