Store Manager - Kay Jewelers - Westfield Trumbull

Position Summary

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People‑First store environment that promotes diversity and inclusion, develops lifetime relationships with customers, and delivers a best‑in‑class customer experience.

• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop the store staff to instill understanding of brand image and ensure consistent representation in customer interactions and execution of store visuals and marketing.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Demonstrate the highest level of professionalism to customers and team members.
• Deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow‑up and outreach.
• Attain sales projections and sales quotas set by the Company and develop strategies to maximize personal and team sales potential while achieving goals.
• Observe operations to identify successes and opportunities, recognize strengths, identify root causes of operational problems, and coach staff to address and correct them.
• Review and analyze reports, identify trends and opportunities, develop plans to address issues.
• Keep management informed of marketing, merchandising, and payment programs of competitors and advise on merchandise and services needs and excesses.
• Collaborate with other Signet SMs to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Maintain a positive, professional work atmosphere, ensuring all team members are treated with respect and valued for their contribution.

• Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Communicate performance expectations, set actionable goals, and monitor progress and performance against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Ensure accuracy of team member data in system records to guarantee eligibility for Total Rewards.

During non‑peak periods, managers should aim for a five‑day, 40‑hour work week. Schedule is based on operating hours, sales requirements, customer traffic, appropriate store coverage, and time to coach, train and develop the team. Hours will increase during peak selling periods.

• Education:
  
  Minimum of 2 years of college (preferred).
• Experience:
  
  At least 3 years of retail sales experience, or 2 years of retail sales experience plus a minimum of 1 year of retail management experience. Preference will be given to candidates with specialty retail or jewelry experience and to those who are Diamond Council of America (DCA) certified.
• Technical/Other
  
  Skills:
  
  Advanced written and verbal communication skills, proficiency with MS Office and related business technology and communication tools, strong interpersonal skills, advanced presentation skills, strong problem‑solving and conflict management skills, professional presentation via email, social media, video conference, phone and text. Ability to plan, organize tasks to meet deadlines and expectations, work independently without immediate supervision, set priorities, delegate effectively, and explain detailed information.
  
  Reliability and dependability. Bilingual skills are a plus.

The employee is required to stand, reach with hands and arms, move between display cases to handle merchandise, sit, stoop, bend, kneel or crouch as needed, and lift and/or move up to 10 pounds. Visual acuity is required to discern differences in quality of gemstones. The standard workweek includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings (including air travel and overnight travel) may be required.

Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employees. We encourage women and minorities to apply for management opportunities.