Sr On-Site Service Specialist

Job Title: Sr. On-Site Service Specialist

Location: Tualatin, OR

Type: Contractor - Onsite (Temporary)

Shift: Monday-Friday, 8:00 AM - 4:30 PM

Pay Rate: $20.00/hr

Ricoh is seeking an experienced Sr. On-Site Service Specialist to support print production, scanning, indexing, and mailroom operations. This role requires strong customer service, document imaging expertise, and the physical ability to stand for extended periods and lift up to 35 lbs. Candidates with print/key operator experience are strongly preferred.

• Operate high-volume copy machines, printers, and finishing/bindery equipment.
• Perform scanning, indexing, digital imaging, and use related document imaging software.
• Utilize MS Office applications and email systems for file handling and communication.
• Access and update document management systems per established protocols.
• Conduct daily inspections of convenience copiers; clear jams and report issues.

• Sort, distribute, and process incoming and outgoing mail/faxes.
• Apply necessary postage using mail management systems.
• Perform shipping and receiving duties for materials, supplies, and customer documents.
• Deliver completed print jobs to designated on-site or off-site locations.

• Maintain logs for meters, service reports, inventory, and job tracking.
• Calculate charges for completed work and update billing reports.
• Respond to and coordinate service calls with technicians or management.
• Perform filing, archiving, purging, and document organization as required.
• Handle data entry and digital recordkeeping.

• Maintain cleanliness and organization of work areas and copier stations.
• Assist with meeting room setups, light maintenance, and building occupant moves.
• Provide receptionist or call center support when necessary (Senior-Level function).
• Use equipment such as shrink-wrap machines, paper cutters, hole drillers, joggers, and electric staplers.

• High school diploma or GED required.
• 1-2 years of related experience in printing, mailroom, or office services preferred.
• Experience with high-volume copy/print equipment strongly preferred.
• Valid driver’s license may be required per Ricoh policy.

• Excellent customer service and communication skills.
• Strong PC skills (MS Office, email, digital file handling).
• Ability to prioritize tasks and manage workflow independently.
• Basic math, filing, and organizational skills.
• Ability to operate office machinery and technical equipment.