Account Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

• Own customer engagement and commercial execution for dielectric deposition technologies (e.g., PECVD, ALD, and related dielectric films), supporting customer qualifications, volume ramps, and long‑term account growth.
• Support new product and technology selection in alignment with the Account Director and Product Group and Process Engineering teams. Gather and analyze data, respond to customer inquiries, and address technical specifications, commercial terms, and support documentation.
• Manage demand forecasts for assigned products and partner with Operations and customers to ensure on‑time delivery, proactively addressing backorder or short‑shipment risks.
• Lead customer prioritization for development programs, pilot evaluations, and ramp activities.
• Drive technology transfer and ramp planning in coordination with the Account Director, Field Process, Field Operations, and Product Group Process Engineering teams.

• Identify and execute initiatives to improve module profitability while ensuring timely resolution of safety, quality, CIP, and obsolescence‑related issues.
• Define product and package strategies based on customer priorities, performance data, and Lam product offerings.
• Coordinate Product Group support to deliver beta solutions, close technical gaps, and progress customer qualification, acceptance, and proliferation milestones.
• Analyze total cost of ownership and operational performance with Product Group and Field organizations to ensure commitments meet or exceed Lam cost‑of‑ownership objectives.
• Lead cross‑functional and joint customer–Lam teams, tracking execution against schedules and ensuring delivery of defined milestones per Lam commitments.
• Facilitate product‑ or technology‑specific, cross‑site Lessons Learned forums to drive alignment, share best practices, and improve execution across customer sites.

Minimum 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 6 years' experience; or equivalent experience in customer relationship and sales management.

In depth knowledge of wafer fab equipment, integration and technologies.

Gather, analyze, interpret, preparation and utilization of complex data.

Excels in negotiation preparation, conviction, and deal closure.

Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits.

Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP.

Creative, resourceful, complex problem solver.

Achiever results beyond the standard solutions.

Self‑directed, ownership, accountability.

Thrives on the front lines.

Tolerance for high stress situations and escalations.

Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward.

Can lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer’s success.

High standard for meeting customer’s expectations, not just delivering the requirement.

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