Customer Service Specialist - On-site

Customer Service Specialist - On-site

Tualatin, OR, US

Salary Range: $25.00 to $28.00 per hour

Position type: Full Time

Location: Tualatin Oregon

Day Shift: Monday thru Friday from 8:00 am to 4:30 pm

Salary Range: $25.00 to 28.00 per hour

Precinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Precinmac brand represents nine independently owned companies in the United States and Canada. We focus on continuous improvement, on-time delivery, and the highest possible quality and consistency.

We are currently seeking a Customer Service Specialist for our Shields Manufacturing facility in Tualatin Oregon. (On-site position).

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

None

• Engage with customers via phone, email, online chat, or in person to provide support and product information
• Process and enter customer orders for new or additional products and services
• Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
• Ensure timely resolution of customer problems and inquiries
• Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
• Perform additional related duties as assigned

• Excel - Advanced skills required - V-Look-Up, Concatenate, Pivot Tables
• MRP/ERP experience strongly preferred
• Able to pivot quickly to address immediate needs and then able to pivot back to original tasks
• Service-oriented approach with the ability to resolve customer grievances
• Proficiency in computer skills, with the ability to quickly learn new software
• Data entry accuracy is incredibly important
• Excellent time management and efficiency in task completion

• High school diploma or equivalent required
• Previous customer service experience required

• Prolonged periods of sitting at a desk working on a computer
• Ability to lift up to 15 pounds as needed

• A Highly competitive total compensation package
• Medical
• Vision
• Life
• Disability Insurance (STD and LTD)
• 401(k) with company match
• A generous paid time off schedule
• Discretionary quarterly bonus program.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.