Customer Service Representative

Location

Tualatin, OR

$18-$23 per hour.

• Fantastic health and vision insurance 100% company paid!
• Paid Time Off! Plus, six (6) paid Holidays.
• Company 401(k) match up to 4% with Pre‑Tax and After‑Tax Roth deferral options
• We are a Family Sensitive workplace and believe in balance
• Opportunity for Advancement! We are a fast‑growing company that believes in growing our employees and hiring from within first
• Our employees are treated as family, which means they enjoy coming to work. Every employee is treated with the upmost respect and supported every step of the way

The Call Center Representative will assist customer’s by arranging service appointments and going above and beyond to promote a positive customer experience. We treat our customers like family!

• Aproven track record in customer service with at least 6 months experience.
• Ability to multitask by typing while proficient with phone systems
• Experience with CRM software
• Detailed oriented with strong organizational and communication skills
• Team oriented: teachable; earned respect
• Ability to build trust and demonstrate empathy
• Believes in, promotes, and lives out the company’s visions and values

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand
• Display professionalism and establish customer rapport
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Responsible to meet the needs of the 3-Day Call Board

Please submit your Resume for consideration.