Care Manager Tualatin · Washington County View

Care Manager

Full-Time | Oregon | County Operations + Team Leadership | Pay: $29–$30/hour

You’ll lead an assigned county, supervise Care Coordinators and DSP operations, strengthen customer and provider relationships, and help turn local service needs into reliable, sustainable growth.

Empowered Services provides person-centered support to individuals with intellectual and developmental disabilities. Our work is built around strong relationships, reliable communication, and helping customers receive quality support in their homes and communities.

We are looking for leaders who care about people, take ownership, solve problems, and want to help build strong local teams that customers, providers, and community partners can depend on.

We’re hiring a Care Manager to take ownership of day-to-day operations within an assigned county or county area.

This is a hands‑on leadership role responsible for supporting Care Coordinators, overseeing the county DSP workforce, maintaining strong customer services, and ensuring referrals move successfully from intake and matching into stable service.

You’ll also help grow your county by understanding local service gaps, developing relationships with community partners, monitoring staffing capacity, and using operational data to determine where the team needs to focus next.

This role is a strong fit for someone with experience in care coordination, IDD services, human services, workforce coordination, customer service, or team leadership who is ready to take ownership of a larger operation.

Hourly Rate: $29–$30/hour

Schedule:

Full-time

Work Structure:
Combination of county operations, employee supervision, customer support, community relationship building, and administrative responsibilities

Travel:
Local travel within the assigned county or service area is required for customer visits, team support, partner meetings, and community outreach.

Benefits eligibility is based on Empowered Services benefit requirements.

• Take ownership of day‑to‑day operations for your assigned county.
• Maintain visibility into customers, DSPs, referrals, open shifts, staffing capacity, service hours, and operational concerns.
• Ensure referrals, service needs, and follow‑up items have clear next steps and are completed on time.
• Identify barriers affecting service delivery and develop plans to resolve them.
• Monitor authorized hours compared with hours actually being delivered and work to close service gaps.

• Supervise, coach, and support Care Coordinators assigned to your county.
• Provide operational oversight and performance accountability for the county DSP workforce.
• Help Care Coordinators prioritize customer support, provider communication, documentation, and direct‑service responsibilities.
• Monitor attendance, reliability, documentation, training, communication, and service concerns.
• Partner with Human Resources and leadership when employee concerns require additional review or corrective action.

• Ensure new customer inquiries and referrals receive timely follow‑up.
• Review customer needs, schedules, authorized hours, location, preferences, and staffing requirements.
• Help identify appropriate DSP matches based on availability, skills, schedule, geography, language, and compatibility.
• Coordinate the team through intake, matching, onboarding, and successful service activation.
• Make responsible decisions about whether the county has the staffing capacity to support new services successfully.

• Monitor active services and address scheduling gaps, missed shifts, communication concerns, training needs, and service interruptions.
• Ensure customers, families, guardians, DSPs, and support teams receive consistent communication and follow‑up.
• Support successful provider transitions and rematching when services change.
• Help resolve concerns before they become larger service problems.
• Promote customer dignity, choice, independence, safety, and community inclusion.

• Develop strong…