Field Process Engineer

Position: Field Process Engineer 5
## The group you'll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

## The impact you'll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You're responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

## What you'll do

* Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.

* Serve as key field support for Beta sites, evaluations, or first-in-fab installations.

* Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.

* Partner with customers to meet requirements for new technology process, support existing processes, and to address process deviations through root cause analysis.

* Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.

* Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.

* Represent Lam to our valued customers and deliver exceptional customer satisfaction.

## What you'll do

* Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.

* Interfaces directly with all levels of customer management. Owns regular and ad hoc customer meetings.

* Own customer/site KPIs.

* Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures.

* Collaborate with Field Service Engineers on complex problems impacting process output.

* Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP).

* Recommends design changes to key technical solutions, and process development, and monitors performance trends.

* Recognized within Lam as having significant technical expertise in systems and applications.

## Who we're looking for

Minimum Qualifications:

* PhD in Electronics, Chemistry, Physics, Materials Science, or related field with 5+ years of relevant industry experience; or
Master's degree with 8+ years of related experience; or
Bachelor's degree with 12+ years of related experience; or equivalent experience.

* Ability to analyze and address moderately complex process issues, applying established engineering methods, tools, and data analysis techniques.

* Demonstrated proficiency in selecting appropriate methods and evaluation criteria to resolve technical problems, with guidance on more complex or ambiguous issues.

* Strong written and verbal communication skills, with the ability to collaborate effectively with cross‑functional teams and support customer‑facing activities as needed.

* Ability to work in a cleanroom environment, wearing required personal protective equipment, and participate in on‑call support as needed.

## Preferred qualifications

* Working knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE), with hands‑on application in process development or sustainment environments.

* Effective organizational skills with the ability to manage multiple tasks, adapt to changing priorities, and meet project and business deadlines.

* Strong interpersonal skills and a collaborative approach when working in matrixed, cross‑functional teams.

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Our commitment

We…