Field Services Engineer

Salary: $65k-110k/yearly (Depends on the years of experience)

Client:
Semiconductor Manufacturing

Duration:
Full Time/Permanent Role

Level: Entry level to experienced folks

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Client. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Field Service Engineer , you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Client's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Client's products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Client's and the customer.
• Serve as a subject matter expert, representing Client's to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring other junior engineers.

• Bachelor’s degree in Electronics, Electrical, Mechanical, Engineering or related field.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.