Department Manager

Job Details

Location:

8505 SW Tualatin Sherwood Rd, Tualatin, OR 97062.

Salary: $18.00 - $27.40 per hour.

• Heart of House (HOH) Manager:
  Responsible for all food/product matters in the HOH area, staffing and development, maintaining a safe environment, improving profitability, and assisting the General Manager with overall restaurant operations.
• Bar Department Manager:
  Responsible for supervising the bar, managing adult beverage matters, ordering, inventory control, RAS compliance, hiring, training, and developing bartenders and bar servers, maintaining safety, and improving profitability.
• Hospitality Manager:
  Responsible for supervising dining room service, managing team member planning and development, and maintaining a safe environment.

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of department team members.
• Responsible for WCT training and maintaining department certification.
• Develops direct reports by creating action/development plans.
• Coordinates with other department managers on hiring decisions.
• Creates weekly department schedules within budgeted labor guidelines.
• Creates, develops and implements incentive programs and contests.
• Provides regular performance feedback and conducts appraisals.
• Administers semi‑annual merit increase process.
• Assists the General Manager with coaching other managers.
• Oversees MIT training during training weeks.
• Utilizes World Wide Wings support teams when necessary.
• Provides coaching and follow‑up to direct reports to ensure service standards.
• Communicates effectively via departmental meetings.
• Ensures all team members have current state training and permits.
• Active in attracting new guests and handling complaints.
• Utilizes Guest Experience Management program to provide feedback.

• Facilitates and ensures adherence to new food product rollouts.
• Ensures team members meet standards for serving quality products and recipe adherence.
• Communicates with food vendors on product delivery.
• Ensures menu specs, wall charts, and systems are utilized.
• Communicates areas of opportunity to the department and management team.
• Assists the general manager on quality, service, cleanliness standards.
• Analyzes performance measurement tools and troubleshoots problems.
• Conducts administrative tasks (invoices, inventory, end‑of‑day procedures).
• Monitors department equipment and reports repair needs.
• Ensures compliance with Board of Health and food safety practices.
• Corrects BOH and Steritech issues immediately.
• Facilitates new bar product/promotion rollouts.
• Communicates with beer and alcohol vendors for product delivery.
• Ensures bar systems are utilized and adhered to.
• Communicates opportunities to bartenders, bar servers, and management team.

• Analyzes performance measurement tools and troubleshoots issues.
• Conducts administrative tasks (invoices, end‑of‑day).
• Monitors bar equipment function and quality.

• Responsible for overall food cost and operating within variance.
• Responsible for overall labor results and SPLH targets.
• Orders food and paper products, maintains inventory levels.
• Establishes projections and understands P&L, creates action plans.
• Manages bar cost tools, overall bar costs and labor results, inventory levels, and financial goals.
• Aggressively manages waste, comps, voids, and early discounts.
• Creates incentive contests for bar sales building.
• Assists the General Manager with the local marketing program.

• Minimum 2+ years of restaurant or hospitality management experience.
• Experience with a full bar preferred.
• Passionate, team‑focused, committed to a fast‑paced environment with wings, beer, sports.
• Open availability including late nights and weekends.
• Highly motivated, self‑directed, results‑driven with strong organizational skills.
• Skilled in basic mathematical computations.
• Proven track record managing multiple priorities in a fast‑paced environment.
• Ability to maintain confidential information and enforce company policies.
• High school education or equivalent, valid driver’s license, satisfactory background check, and ability to lift 50lb regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Physical demands: lift 50lb, stand, walk, shift work.
• Note:
  
  duties may change;
  World Wide Wings reserves right to add or delete duties.