Global Product Support Engineer

About This Role

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting‑edge solutions help solve the biggest challenges in the semiconductor industry.

As a Global Product Support Engineer at Lam, you are the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

• Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems.
• Respond to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
• Be involved in customer installation and training; provide support to customers/users of highly technical products.
• Collaborate with Lam Research colleagues and teams to ensure quality of product and designs and deliverables for customers.
• Deliver presentations to external customers to address concerns and create projects to resolve and improve product performance and experience.
• Work independently and with the team to troubleshoot, problem‑solve, address productivity and CIP projects.

Role requires 20 %–30 % international travel (sometimes including last‑minute travel to address customer concerns).

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely, and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.

‘Virtual Flex’ you’ll work 1–2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Lam Research is an equal‑opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.