Business Systems Analyst

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Sep 15, 2026

Location:

Tualatin, OR, US, 97062

Worker Category:
On-site Flex

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we supportusers globally with data, information, and systems to achieve their business objectives.

As a Business Systems Analyst at Lam, you will play a key role in shaping how the organization uses Service Now to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. This is an opportunity to influence enterprise processes, partner with cross-functional leadership, and help evolve a strategic platform used across the business.

• Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
• Lead requirements discovery sessions, workshops, and process reviews for Service Now initiatives.
• Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
• Evaluate requests against Service Now out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
• Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
• Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
• Perform current-state and future-state process analysis, gap assessments, and impact analysis across Service Now workflows.
• Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
• Facilitate stakeholder alignment, manage expectations, escalat
• Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.

• 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
• 6+ years of hands-on experience with Service Now, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a…