Account Manager

Overview

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

• Own customer engagement and commercial execution for Etch technologies, supporting customer qualifications, pilot programs, ramps, and long‑term account growth.
• Support product and technology selection in partnership with the Account Director, Product Group, and Process Engineering teams.
• Manage demand forecasts for assigned products and coordinate with Operations and customers to ensure on‑time delivery.
• Lead customer priorities for development programs, pilot evaluations, and ramp activities.
• Drive technology transfer, ramp planning, and cross‑functional execution with Field and Product Group teams.
• Identify actions to improve module profitability and ensure timely resolution of safety, quality, and obsolescence issues.
• Partner with Product Groups to deliver beta solutions and support qualification, acceptance, and proliferation milestones.
• Coordinate cross‑functional Lam and customer teams to deliver commitments on schedule.

• Minimum 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 6 years' experience; or equivalent experience in customer relationship and sales management.
• In depth knowledge of wafer fab equipment, integration and technologies.
• Gather, analyze, interpret, preparation and utilization of complex data.
• Excels in negotiation preparation, conviction, and deal closure.
• Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits.
• Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP Creative, resourceful, complex problem solver.
• Achiever results beyond the standard solutions.
• Self‑directed, ownership, accountability; thrives on the front lines.
• Tolerance for high stress situations and escalations.
• Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward.
• Can lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer’s success: high standard for meeting customer’s expectations, not just delivering the requirement.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each…