Manager Quality - Logistics

The group you’ll be a part of

The Global Logistics Group integrates logistics, warehousing, resupply, finished goods, and quality to deliver operational excellence and high-performance outcomes across the organization. This team is responsible for ensuring that processes, systems, and products meet the highest standards of quality, reliability, and efficiency.

As the Quality Manager for US Warehouse Operations, you will champion a quality-first culture across warehouse and logistics operations across the US. This role is critical to improving operational performance by reducing defects, eliminating waste, and ensuring consistent adherence to quality standards.

You will lead initiatives that strengthen the Quality Management System (QMS), enhance audit rigor, and drive continuous improvement across all warehouse processes. By leveraging data-driven analysis, structured problem-solving, and cross-functional collaboration, you will identify systemic issues, implement corrective actions, and elevate overall operational quality and efficiency.

• Report to the Director of Logistics and serve as the site lead for all quality-related activities in all US warehouse locations that support manufacturing.
• Own and continuously improve the Quality Management System (QMS), ensuring compliance with ISO standards, internal policies, and customer requirements.
• Develop, implement, and maintain quality policies, procedures, and inspection standards across warehouse operations.
• Lead internal and external audits, including customer and regulatory audits, and ensure timely closure of findings with robust corrective actions.
• Establish, monitor, and report on quality KPIs, trends, and performance metrics to leadership.
• Conduct root cause analysis (RCA) using structured methodologies (8D, 5-Why, DMAIC) and implement sustainable corrective and preventive actions (CAPA).
• Drive reduction of defects, errors, and process variation across warehouse workflows including inventory management, shipping, receiving, and material handling.
• Perform regular process audits, GEMBAs, and workflow evaluations to identify risks and improvement opportunities.
• Partner with logistics, engineering, and supply chain teams to improve end-to-end operational quality and efficiency.
• Act as the escalation point for quality issues, ensuring rapid containment, investigation, and resolution.
• Lead cross-functional continuous improvement initiatives focused on cost reduction, process optimization, and service level enhancements.
• Analyze operational and quality data to identify trends and implement proactive improvements.
• Ensure compliance with safety, environmental, and regulatory requirements across quality processes.
• Travel to other US warehouse locations will be required. Expect 20% - 30% travel mainly between OR and CA, with additional travel to AZ and other US locations.

• Lead, coach, and develop a quality first mindset into all logistic and warehouse team members.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Provide training and guidance to operational teams on quality standards, procedures, and best practices.
• Meet regularly with the Quality Managers across the worldwide Lam locations to collaborate and standardize improvements.

• Bachelor’s degree in Engineering, Quality, Business, or a related field.
• 12 years of experience in quality, manufacturing, logistics, or operations environments.
• Experience managing or supporting quality systems within warehouse or supply chain operations preferred.
• Demonstrated experience with audits, quality systems, and continuous improvement initiatives.

• Strong knowledge of Quality Management Systems (QMS) and ISO standards (e.g., ISO 9001).
• Expertise in structured problem-solving methodologies (8D, DMAIC, 5-Why, Fishbone).
• Analytical mindset with experience in data analysis, KPI tracking, and reporting.
• Proven ability to identify process gaps and implement sustainable improvements.
• Strong attention to detail with the ability to detect deviations and quality…