Internal – Part-Time Retail Sales Lead

At Lakeshore, we create innovative learning materials and world‑class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community with thriving e‑commerce, catalogs, 50+ stores, a national sales force, and international offices supporting our supply‑chain division.

We are building an infrastructure designed for scalability, embracing data‑driven decision‑making and technology to improve efficiency and provide the best tools for the best work. We invest in a diverse team of inquisitive top talent who fuel each other’s passions, take risks, try new things, and believe that every new day brings opportunities for growth.

NOTE: This position is open to internal candidates only. External candidates will not be considered.

The Sales Lead reports to a Store Manager and is instrumental in achieving business goals of sales and service. The Sales Lead is a high‑performing member of the store team, customer‑centered, friendly, attentive, productive, self‑starter with a passion for retail.

As part of our retail team, you will play a pivotal role in driving sales and providing exceptional customer service in a fast‑paced, fast‑changing environment that allows you to showcase your people skills and develop operational expertise. You will lead and motivate a team of sales associates, ensure the achievement of sales targets, and maintain high standards of customer satisfaction.

We are energetic and friendly in exceeding each customer’s expectations, delivering unbeatable service with an amazing depth of product knowledge every visit.

• Lead and motivate a team of sales associates to achieve individual and team sales targets.
• Provide exceptional customer service by assisting customers with product inquiries, purchases, and returns.
• Maintain a clean, organized, and visually appealing retail environment.
• Monitor inventory levels and assist with replenishment and merchandising activities as needed.
• Train and coach sales associates on product knowledge, sales techniques, and company policies and procedures.
• Handle escalated customer inquiries and resolve any issues or complaints in a timely and professional manner.
• Collaborate with management to develop and implement sales strategies to drive business growth.
• Stay up-to-date on product knowledge, industry trends, and competitor offerings.
• Assume Key Holder duties, including opening and closing procedures, cash handling and reconciliations, when assigned.
• Perform other duties as assigned.

• Passion for providing excellent customer service.
• Positive and proactive approach to management and teamwork.
• Excellent communication and training skills.
• Exceptional time management and organizational skills.
• Ability to demonstrate company standards and reinforce them with the team.
• Capacity to multitask to meet simultaneous demands.

• Proven retail sales experience, at least 1 year related retail experience.
• Strong interpersonal and communication skills.
• Excellent customer service skills with a passion for exceeding expectations.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Demonstrated ability to lead, motivate, and coach a team to achieve sales goals.
• Proficiency in operating point‑of‑sale (POS) systems and other retail technology.
• Flexibility to work evenings, weekends, and holidays as needed.

• Competitive compensation based on skills and experience.
• 401(k) retirement plan.
• Generous employee discount.

We value diversity and inclusion and strive to create an intentionally diverse community that reflects the families and children we serve.

People are selected to become members of the Lakeshore family based on skill, merit, and talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law.

If things aren’t equal, we all lose.

Lakeshore is an E‑Verify employer. We use E‑Verify to confirm the employment eligibility of all newly hired employees. Please see the E‑Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.

To learn more about Lakeshore, visit