Resident Technician- Wells Fargo- Glenn Allen VA

Job Title

Required

Skills & Experience:

3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting

Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams, outlook, and WinOS.

Prior experience assisting with administration of virtual/desktop/laptop management and infrastructure applications including VDI, patch management, encryption technologies, anti-virus, incident/request management

Previous experience working in Service Now (a plus) ticketing system or similar

Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk

Strong customer communication and service skills

Knowledge of two factor authentication

Must be able to work independently in a fast pace high profile environment

Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed

Job Description:

Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the Service Now Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality.

Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.