Operations Analyst – System Operations Level II-IV
Listed on 2026-02-28
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Business
Data Analyst
Overview
The Operations Analyst - System Operations provides technical and functional reporting, documentation and post event compliance/analysis expertise within the System Operations group. This role is responsible for the integrity of critical operating documents, ensuring compliance with reliability standards, and coordinating resources to support both real-time and post-operational system reporting needs.
Key tasks include but are not limited to collecting and analyzing information from systems, reviewing, drafting and maintaining operational reporting, identifying business reporting needs.
This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.
Job Duties / Essential Functions- Core Focus:
Reporting in support of safe, reliable and regulatory compliant system operations. This involves leading the development and maintenance of critical operational policies and documents to meet compliance at the highest levels. - Application:
Includes providing training to Associates and Members, ensuring work products meet NERC/FERC or internal standards.
- Core Focus:
Ensuring the "source of truth" is accurate. This covers the research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery. - Application:
At lower levels, this is data entry and collection; at higher levels, it is the "sole responsibility" for the administration and implementation of these critical reliability systems.
- Core Focus:
Tactical execution. Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities. - Application:
Moving from assisting with resource coordination (Level I/II) to directing the response for complex reporting requirements or activities (Level IV/V).
- Core Focus:
Continuous improvement and oversight. Responsible for monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion. - Application:
Includes interacting with management/executive levels regarding project status and operational health.
- Core Focus:
High-level reporting and continuity. Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership. - Application:
At higher levels (IV-V), this specifically focuses on the "backup for Supervisor" and "Executive interaction" components.
Education: Bachelor s degree in Business, Computer Science, Information Systems, Engineering, or a related field;
From an accredited college or university.
Analyst II
Focus:
Proficiency & Independent Task Management- under limited supervision
- Experience:
2+ Years - Strong knowledge of Microsoft Office applications.
- Power/Electric Utility industry experience not required but beneficial.
- Reviews and confirms the accuracy of standard operational reports with increasing independence.
- Contributes to the development of operating documents, ensuring they align with established procedures.
- Monitors specific process workflows and reports on project progress to management.
- Coordinates small-scale operational activities and assists in documenting post-operational needs.
Analyst III
Focus:
Subject Matter Expertise & Process Improvement - independently
- Experience:
4+ Years - Strong knowledge of Microsoft Office applications.
- Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred.
- With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct.
- Reviews complex operational reports for accuracy and identifies trends or anomalies.
- Leads the development of internal compliance policies and procedures.
- Directs resources as required to address immediate post-operational needs and supports real-time operational queries.
Analyst IV
Focus:
Subject Matter Expertise & Process Improvement - independently
- Experience:
8+ Years - Strong knowledge of Microsoft Office applications.
- Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred.
- With little-to-no supervision, ensures the electronic platform for system operating documents is complete and correct.
- Oversee the development of high-priority critical operating documents and reporting/event analysis.
- Leads and coordinates cross-functional project activities, managing progress and stakeholder reporting.
- Mentors junior analysts and acts as a primary point of contact for complex operational policy interpretation.
- Relevant certifications are a plus but not required:
- PMP
Technical Expertise
- Proficiency in…
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