Medical Assistant II

The Medical Assistant II is an experienced clinical support professional who performs the full scope of core Medical Assistant duties and serves as a dependable resource within the practice. In addition to direct patient care and clinical/administrative support, the MA II contributes to quality assurance, inventory control, staff onboarding, competency support, and reliable execution of daily clinical standards.

• Prepare and room patients for visits; obtain and document vital signs, health history, and other required clinical information.
• Support physicians and other clinical team members with examinations, treatments, and in-office procedures within the employee's training, documented competency, applicable law, provider direction, and organizational policy.
• Set up EKGs and other ancillary testing; collect and process routine specimens and perform point-of-care testing as authorized.
• Administer immunizations, injections, and medications when permitted by applicable law and organizational policy and when required training, competency, orders, and supervision are in place.
• Prepare examination rooms and equipment, clean instruments as appropriate, and maintain rooms in a safe, organized, patient-ready condition.

• Receive and route telephone calls and electronic messages; obtain accurate patient information and update the medical record as appropriate.
• Support patient check-out, referrals, prior authorizations, laboratory coordination, and other clinical/clerical workflows as assigned.
• Ensure required forms, consents, and documentation are complete and routed appropriately.
• Maintain confidentiality and safeguard protected health information in accordance with organizational policy and applicable privacy requirements.
• Provide courteous, timely service and communicate effectively with patients, families, providers, and team members.

• Complete all Medical Assistant I responsibilities and consistently demonstrate proficiency in foundational clinical and administrative workflows.
• Assist with onboarding, training, and competency evaluation of new Medical Assistants as assigned.
• Support inventory-management processes, including monitoring supply levels and helping ensure examination rooms are appropriately stocked.
• Maintain required clinical logs and routine checks, including refrigerator temperatures, emergency medications and supplies, oxygen, medication expiration dates, and sterilization-related logs as applicable.
• Review charts, laboratory results, and encounter documentation for completeness and identify items requiring follow-up or escalation.
• Assist with daily and monthly quality-assurance activities, including emergency-kit checks and other assigned clinical readiness reviews.
• Complete annual Career Ladder online requirements and skills assessments when applicable.
• Provide practical day-to-day support to other Medical Assistants and providers to maintain efficient patient flow.

• High school diploma or GED required.
• Current Medical Assistant certification/registration through a recognized credentialing body (such as AAMA, AMT, NHA, NCCT, or RMA) required.
• Current Basic Life Support (BLS) certification through the American Heart Association required.
• Demonstrated competency in Medical Assistant I responsibilities or equivalent ambulatory medical-assistant experience.
• Successful completion of applicable competency assessments and skills checklists within 90 days of hire or transfer into the role.
• Employees participating in the Medical Assistant Career Ladder must complete required level-specific training and assessments within established timelines.

• Working knowledge of medical terminology, basic patient care, and ambulatory clinical workflows.
• Strong communication, service, organization, prioritization, and attention-to-detail skills.
• Ability to manage multiple tasks in a fast-paced practice while maintaining accuracy, professionalism, and patient focus.
• Ability to work independently within assigned responsibilities and collaboratively as part of a care team.
• Basic computer proficiency, including Microsoft Outlook and Word, and the ability to learn electronic health record and practice-management systems.
• Demonstrated ability to coach, support, and reinforce clinical workflows with peers in a constructive and professional…