IT Service Technician

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data‑driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

• Local client‑facing IT field technician performs new installations and break/swap service: install and troubleshoot HP Win
  11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers, and other specified equipment.
• Call clients (internal and external) to schedule new installs, service calls, and software trainings.
• Communicate via phone, email, text, and Webex with clients, sales, phlebotomy, warehouse, network operations, vendors, and other stakeholders.
• Install and troubleshoot preconfigured Cisco networking devices—Meraki VPN, WAPs, and patch panels—without running cabling.
• Order, maintain local IT hardware inventory, and handle RMA of devices.
• Connect, install, and troubleshoot internet sources such as ATT Nighthawks, Verizon Dragons, Cisco MG41/51 and broadband modems.
• Install proprietary software and schedule onsite installations with clients.
• Configure and troubleshoot proprietary software, train clients onsite and via hosting Webex training sessions.
• Clients include trade‑off (TR) offices, hospital labs, Labcorp patient service centers, and internal employee support operations.
• Work with Active Directory (adding, deleting, moving PCs), MS Word, Excel, Outlook, Webex, Teams, Service Now Helpdesk ticketing software, People Soft, Bomgar, and Webex.
• Work location is Tucker, GA, with partial work‑from‑home opportunity.
• Approximate assigned territory includes the Atlanta and North GA markets; subject to change.
• Occasional overnight travel of about 10%.
• Support a variety of corporate and local IT projects.

• High school diploma.
• Valid driver’s license and clean driving record.
• At least one year of experience in an IT support role.
• Ability to lift and carry up to 70 pounds.
• Ability to climb and work from a ladder as needed.

• Associate’s degree in Information Technology.
• At least one year of experience in a network environment.
• At least one year of experience in a field technician position.

• Proven multitasker, ability to maintain positive attitude and prioritize tasks in a busy, rapidly changing environment.
• Results‑oriented and willing to travel outside assigned area as needed.
• Client‑facing/field technician position.
• Will perform other duties as required.
• Project management experience.
• Good communication skills.
• Position typically comes with a company car, fuel card, company credit card, cell phone, and laptop.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. Employees scheduled for fewer than 20 hours, casual, intern, and temporary employees are only eligible for the 401(k) plan. Employees on a 7‑on‑7‑off schedule receive all benefits except PTO or FTO.