Fleet Maintenance Operations Manager Service II

Job Description

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. Culture
- Integrity
- Family. As an Operations Manager, you’ll be part of a fast‑paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!

The Ops Manager manages the operations and personnel for locations with approximately 200 truck units. Roles including Operations Supervisors, Technicians‑In‑Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person report to you. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, ensuring business objectives and labor requirements are met.

The Ops Manager is responsible for ensuring the customer’s needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices.

As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

Shop

Location:

Tucker, GA.

Shift: Monday
- Friday. Bonus Eligible.

• Operations Management:
  Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading workload to maximize efficiency and productivity. Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  
  Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Automated Planning System (APS).

• Labor Management:
  Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Makes recommendations for future staffing based on changes to the business environment.
  
  Responsible for Recruiting, Hiring, On‑boarding, Payroll, and Succession Planning.

• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for execution of customer communication protocol. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan.
  
  Conduct customer visits and annual reviews as required by the Customer Care Plan.

• Financial Management:
  Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
  
  Work with vendor sourcing group to identify potential and preferred vendors for specific…