Director, Laboratory Operations Management

Job Summary

In addition to the responsibilities listed below, this position is also responsible for ensuring timely and accurate laboratory reporting in the section they oversee; directing day‑to‑day operations of the clinical laboratory in a labor management partnership environment, including both credentialed and non‑credentialed personnel; maintaining competency in laboratory testing and performing bench work as appropriate; and directing quality assurance, safety, compliance, regulatory, and accreditation standards and activities.

• Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends;
  
  shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
• Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross‑functional support for business plans and priorities; assumes responsibility for decision‑making; sets standards, measures progress, and fosters resolution of escalated issues.
  
  Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
• Maintains testing and training standards by: promoting the department’s strategic initiatives and how it can be advanced through the development and implementation of technical and/or non‑technical training materials while also establishing standards for training and/or training resources; defining the competency standards required of relevant personnel; and scoping current and future training needs, strategizing how to address needs through regular, in‑service, and competency training programs, and completing own training.
• Maintains compliance and accreditation by: defining policies and work instructions, ensuring they are in alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists pertaining to laboratories and facilities where testing is performed; overseeing adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples; implementing innovative corrective and preventive actions for addressing escalated, higher‑complexity, technical and/or non‑technical deficiencies in regulatory/accreditation inspection processes;
  
  ensuring timely renewal of all applicable licenses; and communicating the need for technical and/or non‑technical documentation updates across teams.
• Serves as a link between medical laboratory services and other services by: influencing changes to current practices in response to regulatory/accreditation changes and issues, inspection citations, current events, and trends relevant to services, quality, and training; advising cross‑functional teams to proactively evaluate and improve technical and/or non‑technical quality management systems; networking and collaborating across leadership teams locally and nationally to coordinate and align lab operations, quality, and utilization;
  
  initiating and managing strategic…