Quality Manager

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* Job Description:

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* Summary:

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* The Quality Manager is responsible for all quality-related aspects of the production facility ensuring full compliance with ISO 9001:2015 and AS 9100D requirements.  This role provides strategic and hands-on leadership of the Quality Management System (QMS), drives continuous improvement, ensures product and process compliance, and leads a team of Quality Technicians to support operational excellence and customer satisfaction.

The Quality Manager will provide leadership and oversight of all corrective and preventative actions, non-conformances, and deviations and utilize risk-based approaches of root-cause and failure analysis.  As Quality Manager, you will be a key partner with Operations, R&D, and Supply Chain to ensure quality is maintained in all manufacturing processes.  Oversee incoming, in-process, and final inspections, statistical process controls, as well as supplier quality performance, audits, and qualifications.

Serve as the site owner for all quality policies, procedures, work instructions, and records.  Ensure document control, record retention, and change management processes are effectively implemented.

Lead internal, external, customer and regulatory audits.

In addition, the Quality Manager will support day-to-day operations of the Quality Lab in support of production activities, troubleshooting quality concerns that arise in conjunction with operations and R&D teams, and providing guidance and direction on implementation of corrections and adjustments in manufacturing.

Key responsibilities of this position include selection, development, training and supervision of the Quality Department Staff; training of all employees on QMS procedures and processes; prioritizing daily workloads to guarantee efficiency; ensuring raw material compliance; evaluating finished products; fostering a strong team environment and professional development of direct reports; investigating and resolving nonconformances; and leading continuous improvement initiatives. Successful candidates will perform tasks as assigned or as deemed necessary.  

This role will collaborate effectively with other functional areas to define, prioritize, and execute on the division strategy.

** Essential Duties:*
* + Promotes, devises, establishes and/or improves where needed, the company's quality procedures, standards and specifications to support QMS achievement of quality requirements.

+ Manages, trains, and develops the Quality Department staff to support the QMS.

+ Manages the training of all site employees in the QMS Standard Operating Procedures.

+ Establish performance goals for all direct reports and assess performance on a continual basis by utilizing appropriate resources.

+ Recruit, train, coach and develop high performing teams.

+ Ensures proper utilization of talent by identifying and developing for future roles.

+ Provides Quality oversight, including problem resolution of production processes and other business processes.

+ Investigates non-conformances and manufacturing abnormalities, conducting root cause analysis, calculating and providing instruction on batch adjustments, and facilitating implementation of corrective and preventative actions.

+ Is responsible for developing, gaining approval for, implementing and managing the Quality Plan.

+ Supervises and maintains the Quality Laboratory and the Laboratory Safety and Chemical Hygiene Plan to ensure that all Quality Technicians are trained and knowledgeable on test methods, label and SDS controls and all other safety requirements and issues.

+ Oversees development and maintenance of appropriate analytical testing instrumentation and processes in QC laboratories. Evaluates test methods to determine accuracy, consistency & relevancy.  Develops new methods when required, improves current methods if necessary, and ensures minimal variation.

+ Reports key metrics to evaluate the performance of the Quality Department such as Cost of Quality, plant accountable complaints, internal rejections, quality testing turnaround time, etc.

+ Interfaces with other departments, customers and/or suppliers to coordinate and resolve quality related…