Physical Security Operator I-III

Protect Critical Facilities That Support Georgia's Electric Grid

Georgia System Operations Corporation (GSOC) is seeking Physical Security Operators to monitor, respond to, and administer physical security systems that help protect facilities supporting Georgia's electric power grid.

This role supports a high-security, mission-critical operations environment where vigilance, sound judgment, and clear communication help protect people, facilities, systems, and critical infrastructure.

As a Physical Security Operator, you will support a 24x7 real-time operations environment working as part of a technology control center with exposure to physical security, IT networking, cyber operations, and technical field support.

This is primarily a security monitoring and operations center role rather than a physical patrol or security officer position.

This opportunity is ideal for a dependable and detail-oriented professional who enjoys monitoring systems, responding to alarms and requests, documenting activity accurately, and supporting a secure environment that matters to communities across Georgia.

Candidates with additional experience, demonstrated reliability, and leadership capability may be considered for higher-level classifications (Security Operator II or III).

• Current Schedule Availability Needed:
  • Monday & Tuesday: 12:00 AM - 8:00 AM
  • Wednesday & Thursday:
    Off
  • Friday, Saturday & Sunday: 12:00 AM - 8:00 AM
• Flexibility to support schedule changes during emergency operations, disaster recovery activities, severe weather events, and other critical business needs is required.
• The work schedule may involve rotating shift work, including nights, weekends, and holidays, to provide 24x7 coverage.
• Overtime may be required in emergencies or to assist with standard coverage needs.

As a Physical Security Operator, you will play a key role in supporting GSOC's physical security operations, access control, alarm response, and situational awareness activities.

You will:

• Monitor and respond to physical security alarm systems, surveillance equipment, notification systems, life-safety systems, and related technologies.
• Perform walkdowns as required to support physical security monitoring and response activities.
• Support escalated security activities with internal staff and external resources, including federal, state, and local law enforcement when appropriate.
• Track, elevate, and report security-related activity to relevant authorities while maintaining accurate and auditable logs.
• Support incoming phone and email requests, including reports of suspicious activity, physical security issues, access requests, or requests requiring redirection to other teams.
• Create and distribute access badges as directed.
• Prepare written communications that support situational awareness for relevant stakeholders.
• Participate in continuous improvement activities, regular operations drills, and training exercises.
• Provide backup monitoring and response to alerts in communications network and cyber security infrastructure, and support other operations teams as required.

At advanced levels, this role may also:

• Conduct on-the-job training and certification support for other Physical Security Operators.
• Generate reports, presentations, procedures, and related documentation that support physical security operations.
• Assist with staff scheduling and team coordination activities.
• Support process improvements that strengthen consistency, accountability, readiness, and auditability across security operations.

• Associate degree in a related security, law enforcement, or business field is preferred. Equivalent combination of education, training, and directly related work experience may be considered.
• Availability and flexibility to work the required schedule, rotating shifts, emergency coverage needs, and a 24x7 operations environment that includes nights, weekends, and holidays.
• Experience maintaining accurate documentation and auditable logs of required security-related activities.
• Will be required to obtain and maintain Bulk Electric System Cyber Authorized Status as defined by GSOC policy and NERC Reliability Standard CIP-004 Personnel Risk Assessment.
• Strong customer service and communication skills to communicate effectively with internal and external stakeholders.
• Ability to remain objective, dependable, professional, and composed while responding to uncertain or time-sensitive situations.
• Strong judgment, integrity, reporting skills, and attention to detail.

Preferred Qualifications

Security, Operations & Customer Support

• Experience in physical security, military, law enforcement, customer service, or related fields.
• Experience monitoring security systems, surveillance systems, access control systems, or life-safety systems.
• Experience supporting operations centers, critical facilities, or other high-security environments is a plus.
• Experience using Microsoft Windows, SharePoint, Outlook,  systems, or camera monitoring systems is preferred.
• Interest in gaining…