Family Case Manager - Residential Programs

Job Summary

The key purpose of this position is to assist clients in obtaining and maintaining the best housing option for their individual circumstances through case management, advocacy, and referrals. The goal is to ensure that clients receive sufficient and appropriate care while they are transitioned into safe, stable, and affordable housing.

• Represent Wellroot in the most positive manner with clients, suppliers and the community we serve
• Interact effectively with a diverse group of staff and clients, learning and using the operating practices of Wellroot
• Handle all information with ethics and privacy
• Follow established standards in the screening, admission, assessment, placement, planning, and transition of families
• Screen all applicants and determine eligibility during interviews and instruction; make appropriate referrals as needed
• Orient all clients on the program policies and procedures
• Provide case management, coordinate, and provide direct services to families that include but are not limited to:
  • Facilitating FTMs and creating ISPs
  • Delivering parenting skills classes
  • Improving financial management skills
  • Teaching basic life skills
  • Providing career coaching
  • Providing spiritual support
  • Strengthening support systems
  • Advancing educational opportunities
  • Advocating for the family
  • Providing guidance, motivation, counsel, and constructive feedback
• Develop and maintain partnerships and networks with community agencies that best serve the needs of homeless clients
• Maintain all client charts and records according to established standards
• Complete data collection and report requirements for various funding sources using the required data systems
• Make regular home visits to ensure safety and that program guidelines are met by the client
• May collect program fees
• May coordinate plumbing, electrical, and physical repairs through work orders
• Support learning through performance of essential job functions while performing other duties and functions as necessary or assigned
• Participate in staff meetings, in-service training, and workshops deemed appropriate by the Director of Programs

• Bachelor’s Degree in Social Work, Human Services or related field and 2+ years of experience working with mental health, disabled, veterans and/or diverse populations; MSW preferred
• Experience with Housing First and Harm Reduction Models preferred
• Proficiency in Microsoft applications including Word, Excel and Outlook, HMIS reporting systems
• Participate in a rotating after-hours support schedule to provide after-hours advisory support to residents in the program in emergency situations
• Strong organizational, verbal and written communication skills
• Excellent customer service skills
• Skilled in documentation
• Ability to work in high intensity and emotional atmospheres where clients seek assistance; conflict resolution and verbal de‑escalation training preferred
• Familiarity with social service and state agency provided assistance programs
• CPR and First‑Aid certification preferred
• Personal qualities of integrity, credibility, and a commitment to and passion for Wellroot’s mission
• Must have a valid driver’s license and current insurance