Accounts Receivables Collections Specialist

The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables owed to the Tribe in a manner that is firm, consistent, and respectful of community and cultural relationships. This role balances effective revenue recovery with cultural awareness, supporting the Tribe’s financial stability while honoring its values and obligations to members, enterprises, and external partners. This role directly supports the Tribe’s financial health by improving cash flow, reducing delinquencies, and strengthening accountability systems—while maintaining respect for community relationships and cultural considerations.

• Monitor and manage assigned accounts receivable portfolio, including tribal members, enterprises, tenants, vendors, and external customers
• Review, ensure, and maintain accuracy of account receivables
• Exercise due diligence in researching, analyzing, and quality control of accounts of tribal members
• Work cross departmentally with stakeholders to maintain accurate records of account
• Conduct, facilitate and/or oversee timely outreach on past-due accounts
• Negotiate and document payment arrangements consistent with Tribal policies
• Track delinquency trends and upscale high-risk accounts
• Maintain accurate collection notes and status updates in the financial system

• Review invoices for accuracy and completeness
• Research and resolve billing discrepancies in coordination with departments
• Reconcile account balances and ensure proper application of payments
• Assist in month-end AR close processes

• Apply Tribal financial policies, including General Welfare Doctrine considerations where applicable
• Ensure collection practices are consistent with Tribal law, sovereignty, and applicable federal regulations
• Maintain confidentiality and handle sensitive financial and personal information appropriately

• Work collaboratively with Housing, Utilities, Enterprises, and other departments to resolve account issues
• Provide clear, respectful communication to account holders regarding obligations and options
• Support internal education efforts around billing and payment expectations
• Manage external partners in outsourced collection efforts

• Prepare aging reports and collection status summaries
• Identify trends and recommend process improvements
• Maintain organized documentation for audit readiness

• All other duties as assigned

• Ability to manage sensitive conversations with professionalism and discretion
• Strong attention to detail and documentation discipline
• Sound judgment in balancing enforcement with flexibility
• Ability to interpret and apply policies consistently
• Time management and ability to handle multiple accounts simultaneously
• Strong written and verbal communication skills
• Working knowledge of accounting principles and AR processes
• Proficiency in financial systems (e.g., Microsoft Dynamics F&O or similar ERP) and Microsoft Excel

• High school diploma or equivalent
• 2+ years of experience in accounts receivable, billing, or collections
• 2+ years of customer service experience

• Experience working with Tribal governments or Native organizations
• Familiarity with Tribal General Welfare programs and policies
• Associate’s or Bachelor’s degree in Accounting, Finance, or related field

• Must have a current Level 1 Arizona Clearance Card, Tribal Gaming License, and Homeland Security Background Check or be able to obtain one within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in termination.