Metering Admin Specialist

Internal Posting

Date Posted: 02/03/2026

Date Expires: 02/16/2026

Computer Test Date: February 18, 2025 (You will be notified of the time)

Written Test Date: February 18, 2025 (You will be notified of the time)

Interview Date: February 18 & 19, 2025 (You will be notified of the time)

Please complete the online application on the company Intranet under My HR / Internal Job Postings. If you have any questions, contact Nitasha Bettridge at N

One vacancy exists for the position of Metering Admin Specialist in Metering Services. Please see the attached job description and outline for the interview.

Normal

Minimum Requirements:

• Minimum two years’ experience in customer service, office support, or utility business.
• High school diploma or GED required.
• Ability to work in a fast‑paced, structured environment.
• Intermediate computer proficiency (Outlook, Excel, Word).
• Effective verbal and written communication with internal teams and customers.
• Strong multitasking skills with high attention to detail.
• Basic math and computer skills.
• Ability to manage challenging customer interactions with professionalism and empathy.
• Problem‑solving and decision‑making skills.
• Ability to work independently and collaboratively.
• Ability to learn and use systems such as Clevest, Maximo and Field System.

* Within one year, employees may test to become a Metering Services Communication Specialist

PLEASE NOTE: To be considered for this position, a resume must be submitted, enumerating qualifications and skills.

There will be a three-part testing procedure required for this position. There will be a computer based Word and Excel test, a written technical skills test, and then a behavioral based interview. Each part of the testing process must be passed to progress to the next. We are providing a study outline to prepare for the written technical skills test and the behavioral based interview.

The outline is designed to maximize test results by centralizing study times in the areas listed below:

Knowledge of the following:

Behavioral Based Interview

The interview is a behavioral based interview incorporating our Core Competencies. In this process we believe that past behavior is the best predictor of future behavior and more recent behavior is a better predictor of future behavior than older behavior, and that long-standing trends are better predictors of behavior than isolated incidents. This type of interview is different than those that you may have taken in the past.

Position Description

This classification is responsible for routing the daily workload, dispatch functions, and providing support for all Field Personnel. Reconcile service orders. Provide information and computer support utilizing various methods (i.e. phone, radio, computer), order equipment and supplies for technicians and update records concerning workflow. Compile and maintain reporting as related to the Department process. Has direct communication with internal and external customers regarding concerns with a meter or hazardous situations.

Position-Related Responsibilities

• Individual who can work independently to identify potential problem areas, provide potential solutions, and report all necessary information to the department supervisor
• Dispatching functions supporting the field personnel via phone and radio communications.
• Tracks workload to shift work assignments as required.
• Monitors and completes different order-type queues throughout the day.
• Maintains departmental reports and updates systems related to that department.
• Handles emergency calls from field technicians with knowledge of May Day procedures.
• Reporting of special circumstances involving hazardous situations, violent or threatening customers.
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge,

Skills and Abilities

• Knowledge of CC&B, Maximo and Clevest.
• Be a team-oriented worker who may at times, have to work without the support of others and perform multiple tasks simultaneously, get along well with others and other departments.
• Computer skills and software knowledge including:
  Excel, Word, and Outlook
• Knowledge and use of Tucson city maps.
• Policies and procedures relating to service orders.
• Professional written and verbal communications skills i.e. radio, computer, telephone.
• Organized, self-directed, and multi-tasked oriented.
• Compiling and Maintaining departmental records and reports.

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.