Operations Specialist

About Primavera Foundation

The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, home ownership and financial education, and community building and engagement.

The Operations Specialist will be part of the Operations team within Primavera Foundation. This position includes general administrative support, general secretarial support, and reception support. The individual hired will provide welcoming and helpful assistance to individuals who visit Primavera’s Homeless Intervention and Prevention site and Primavera’s Training Center. The successful candidate will be a cooperative team player with a drive to help others, who has excellent organizational, clerical and listening skills are flexible in terms of the ability to juggle and prioritize varying tasks, demonstrate careful attention to detail, and maintain structure to ensure the quality and accuracy of information and services provided.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Greet, welcome, and provide accurate information to visitors, participants, and staff.
• Calmly navigate interactions with program participants and/or challenging visitors to the organization.
• Answer a multi-line phone system for the organization.
• Provide general program information and appropriate referral information.
• Navigate phone system calls, transferring, using the intercom, and taking messages as appropriate.
• Maintain a friendly, clean, and safe environment in the building’s reception/lobby area.
• Maintain records systems, files, and copies.
• Respond promptly to email messages and disseminate routine communications, including fax documents.
• Provide a range of clerical support to the organization, including data entry in Excel and other systems, developing and editing Word documents, and scheduling meetings.
• Assist in handling incoming and outgoing mail. Receive and distribute interoffice and participant mail in an organized and timely manner.
• Travel to different offices throughout the day to fulfill job requirements and collaborate with team members as needed.
• Maintain shared calendars and meeting/event/information boards as needed.
• Work on special projects assigned by the supervisor and/or other leadership.
• Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership.

• Demonstrated ability to effectively adjust to changing priorities and environments.
• Excellent organizational skills
• Excellent interpersonal, written, and verbal communication skills
• Ability to multitask, and demonstrate resourcefulness and flexibility
• Ability to work effectively with diverse populations, including participants, volunteers, and other staff

• High School Diploma or General Equivalency Diploma (GED)
• Two years of professional experience working in a customer service-related, administrative support position
• Proficiency with Microsoft Office, especially Outlook, Word, and Excel, as well as web-based databases.

• Prior experience working with low-income individuals and service programs
• Bilingual in English and Spanish (spoken and written)
• Four years of professional, administrative support experience in an office setting

• Ability to work in a busy office environment with moderate noise levels, seated with intermittent standing, walking, bending, and stooping
• Ability to lift and carry up to 25 pounds
• Visual acuity and hand dexterity to work with computer programs, documents, reports, and other data sources for reading, entering, processing, and routing information
• Ability to work proficiently with basic office equipment, including various computers, printers, fax machines, and copiers/scanners.

✅ AUTHORIZE TO WORK IN THE U.S.