Mr. Electric Operations Support Specialist

PART TIME

WEDNESDAY THROUGH FRIDAY

10 AM TO 6:30 PM

$17 TO $19 PER HOUR DOE

Promotional opportunities and additional hours are available if wanted but not required.

Mr. Electric is looking for a part‑time dedicated Electrical Operations Support Specialist to join our dynamic team. This role is crucial in ensuring smooth operations and high‑quality service. The Electrical Operations Support Specialist is responsible for providing comprehensive support to our electrical operations team, managing customer calls, dispatching service requests, and handling tickets. The ideal candidate will have strong organizational skills, excellent communication abilities, and a basic understanding of electrical operations.

• $17 to $19 per hour DOE

• Customer Service:
  • Serve as the point of contact for customer inquiries and service requests.
  • Address and resolve customer concerns promptly and professionally.
• Dispatch Management:
  • Schedule and dispatch electrical service requests to appropriate field technicians.
  • Monitor and adjust schedules as needed to ensure timely service delivery.
• Ticket Handling:
  • Create, track, and manage service tickets in the company’s ticketing system.
  • Ensure all tickets are updated with relevant information and follow up on open tickets.
• Administrative Support:
  • Maintain accurate records of customer interactions, service requests, and permits.
  • Prepare and process reports as needed for management review.

• Must type a minimum of 55 WPM
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in using computer systems and software (e.g., Microsoft Office, Excel, Powerpoint)
• Ability to work independently and as part of a team.
• Detail‑oriented with a problem‑solving mindset.

• Knowledge of electrical codes and regulations.
• Experience with dispatch and scheduling software.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Mr. Electric provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.