Financial Services Representative - Finance & Risk Management

Job Description Summary

Department:
Finance and Risk Management

Job Title:

Financial Services Representative I (Classified, Position Class 5845)
Job Type: Classified

Hiring Range: $19.16 – $22.51 per hour
Pay Range: $19.16 – $25.86 per hour

• Utilize utility billing systems to respond to, handle, and assist customer inquiries over the telephone and in person in a call‑center environment.
• Provide information and resolve problems requiring application of County, departmental, or program rules and policies; refer questions to appropriate staff.
• Coordinate unit activity with other departmental sections, divisions, County departments, or outside agencies; act as an internal coordinator for support activities such as financial, court, or program‑specific functions.
• Review and verify specialized documentation and initiate appropriate action.
• Create and maintain specialized databases, including inputting and retrieving data, producing complex computer‑based reports, and monitoring tracking information.
• Calculate debits and credits, accurately post to customer accounts, and prepare legal paperwork for delinquent accounts for court processing.
• Research, compile, and perform initial, minor analysis of information; prepare routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review and approval; compile and summarize statistical and operational data; prepare periodic and special reports.
• Conduct and document confidential or sensitive inquiries for management; maintain appropriate security and confidentiality of information encountered or created.
• Establish and maintain specialized reference files and materials.
• May train other department staff.
• May receive money and prepare receipt documentation.

• Two years of experience performing financial or administrative tasks, providing support and coordination for a division or program. An associate’s degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field may substitute for two years of required experience. Relevant experience and/or education from an accredited college or university may also be substituted.
• Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification within Pima County.

• Minimum two (2) years customer service experience, in-person and on the phone.
• Experience in database maintenance and report generation.
• Experience in utility service and billing.
• Experience with Microsoft Excel.

• Valid Arizona Class D driver license (required at time of application or appointment.)
• Notary Public certification by the State of Arizona (required at time of appointment or prior to completion of initial probation, where applicable.)

Physical and sensory abilities include grasping, speaking on the phone and in person, operating a motor vehicle, distinguishing color, depth perception, and peripheral vision.

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.