Case Aide - Eligibility

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Developmental Disabilities (DDD)
1455 South Alvernon Way, Tucson, Arizona 85711

• Salary: $38,376.00
• Grade: 12
• Closing Date:
  July 8, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide - Eligibility. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Processes Eligibility packets. Document received packets/cases into unit log. Routinely checks database for a record of a referral/application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and creates proxies for flow-board.
• Close case files to assist with determinations within time frames outlined in policy and procedure.
• Serves as the in‑day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Maintains office supplies, copy machines, postage meter, etc. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., applications, medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested. Mails information certified as needed by Eligibility Specialists.
• Collects necessary information for and prepares eligibility and member re‑determination packets. Tracks eligibility decisions. Inputs member information into member information database.

• Basic human needs, human growth, personality, and behavior.
• Community resources.
• Tracking systems.
• General office procedures.

• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication; organizational skills. Interpersonal relations as applied to contacts with applicants, members and representatives of other governmental and community organizations and the public.
• Initiating, developing, and maintaining member files; basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax).
• Google Suite, Outlook, Excel, and other computer applications.

• Adapt and be sensitive to a variety of cultures; maintain and display professional demeanor.
• Establish family and professional partnerships.
• Assess/review documents to determine importance to meeting member/family needs.
• Work effectively with a wide range…