Administrative Assistant II - Parking Operations

Job Overview

This position is responsible for providing customer service to parking patrons, cash management including bank deposits, invoicing, monthly preparation of reports, bookkeeping, and other duties.

• Responds to public and staff by providing general information pertaining to departmental or program activities.
• Answers single- and multi-line telephones, routes calls and relays messages.
• Resolves routine problems in person, by phone and through correspondence with complainant.
• Requests specific information by telephone.
• Checks documents for completeness and accuracy and issues licenses and permits.
• Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims.
• Edits documents for grammar, punctuation, spelling and format.
• Codes, confirms, enters, updates, and retrieves data using automated filing systems.
• Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports.
• Establishes and maintains filing systems and retrieves documents from files as required.
• Researches document files and automated records for specific information.
• Copies and distributes materials and acts as key operator for copy machine.
• Reads, screens and directs mail and composes answers to routine correspondence.
• Calculates fees, records payments and balances routine accounts.
• Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators.
• Performs moderately complex word processing activities such as preparation of charts, graphs and tables.
• Transcribes a variety of correspondence, reports and documents from dictating equipment.
• Schedules and arranges meetings, conferences, interviews and other appointments.
• Trains other staff members in office procedures and clerical activities.
• Assigns and reviews the work of staff performing typing, filing and other routine clerical activities.

• Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. Relevant experience and/or education from an accredited college or university may be substituted.
• One year with Pima County in an Administrative Assistant I position.

• Minimum five (5) years of experience in public parking enforcement, parking services, or parking garage operations.
• Minimum three (3) years of customer service experience.
• Minimum three (3) years of experience with Microsoft Office Suite (Word, Excel, and Outlook).
• Experience with/knowledge of applicable bookkeeping practices and procedures.
• Experience with/knowledge of principles of contractual agreements, research techniques, and report compilation.
• Experience counting cash, bank deposits, invoicing, and the preparation of monthly cash receipt comparison reports.

Valid driver license is required at time of application. Valid Arizona driver license is required at time of appointment. The successful applicant will be subject to a 39‑month DOT Motor Vehicle Record review. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.