Development Operations Associate

Development Operations Associate

Program:
Development and Membership

Employment Type:

Salary, Full-time, Exempt (not eligible for overtime)

Reports to:

Senior Development Operations Associate

Salary Range: $60,000 – $70,000

Location:

Hybrid, Tucson, AZ preferred

The Development Operations Associate works within a dynamic fundraising team, supporting mail and email production, data management, and reporting. The role involves extracting contact lists, maintaining CRM databases, ensuring data integrity, and continually improving systems and tools. The associate may also cover administrative duties during team member outages.

• Query data sources to extract and compile contact lists for member cultivation and stewardship outreach.
• Provide mail and email production support, including proofreading, mail merging, printing, sending, creating source codes in the CRM database, and tracking contact histories.
• Perform data entry and collection tasks related to member records, member activities and communications, and development team expense and supplies tracking.
• Update and distribute routine fundraising performance reports to enable analysis by team leaders.
• Ensure data integrity by executing regular quality control and data hygiene processes.
• Develop and refine systems and tools, often in collaboration with other departments, including IT, to improve operational efficiency and project management.
• Document processes and methodologies and provide cross‑training for other team members.
• Update fields and tables in the CRM database to adapt to evolving tracking needs.
• Maintain the development team’s shared files by implementing and adhering to logical hierarchies, standardized file naming conventions, and regular archiving and purging per the Center’s document retention best practices.
• Receive cross‑training to provide coverage for other data and administrative tasks.
• Participate in other fundraising and outreach activities as needed.
• Occasional speaking to groups.
• Perform other job‑related duties as assigned.

• Three to five years’ experience in similar administrative positions, preferably in non‑profit fundraising, development, customer relations, marketing, or communications.
• College degree or commensurate professional experience.
• Expert knowledge of the Microsoft Office suite, spreadsheets, and mail merge functions.
• Experience with donor CRM databases.
• Exceptional analytical skills, discretion, and judgment.
• Exceptional attention to detail, organizational skills, time management, and accuracy in completing complex tasks.
• Excellent verbal and written communication.
• Ability to retain a high level of confidentiality.
• Ability to work 40+ hours per week.

• Experience with SQL.
• Experience with Revolution Online.
• Familiarity with virtual meeting tools such as Zoom or Microsoft Teams.

This job is performed in an office environment and requires long hours at the computer. Typical working hours are Monday–Friday, 9–5. Some night or weekend work may be required. The position requires operation of typical office equipment (fax machine, printer, etc.). Seasonal increases in workload and potential increased hours may occur from April–May and November–January.

• Ability to process and analyze information:
  Frequently.
• Exchange accurate information:
  Frequently.
• Communicate and express oneself with others:
  Frequently.
• Interaction with colleagues:
  Frequently.
• Interaction with the public/co‑collaborators:
  Occasionally.
• Reading (ingest data):
  Frequently.
• Working on a computer:
  Frequently.
• Typing:
  Frequently.
• Writing by hand:
  Rarely.
• Sitting:
  Frequently.
• Walking:
  Occasionally.
• Standing:
  Occasionally.
• Lift/Carry 0–25 lbs:
  Rarely.
• Lift/Carry 25–75 lbs:
  Rarely.
• Hiking:
  Rarely.
• Climbing up or down stairs:
  Rarely.
• Bending:
  Rarely.
• Squatting:
  Rarely.
• Reaching overhead:
  Rarely.
• Repetitive motions:
  Frequently.
• Ability to drive:
  Rarely.
• Location Conditions – In person required:
  Occasionally.
• Travel required:
  
  Rarely.
• Night or weekend work:
  Occasionally.
• Work in outdoor conditions:
  Rarely.

For regular staff…