Development Operations Associate

Job Title:

Development Operations Associate

Program:
Development and Membership

Employment Type:

Salary (exempt – this position is not eligible for overtime)

Full-time, Regular

Reports to:

Senior Development Operations Associate

Direct Reports: N/A

Salary Range: $60,000 – $70,000

Location:

Hybrid, Tucson, AZ preferred

This position is in the Bargaining Unit

The Development Operations Associate works within a dynamic, successful fundraising team and helps to advance the organization's mission. The ideal candidate will be responsible for supporting mail and e‑mail production, tracking and querying data from various sources, and continually seeking to streamline and improve the development team’s reports, systems and tools. The role also includes specialized areas of member tracking and data entry.

This role requires a high level of accuracy, strong analytical skills, and the ability to work independently as well as part of a team. The candidate will provide administrative coverage for team member outages. Experience with administrative support roles, data entry and proficiency in various software tools and applications is required. The position reports to the Senior Development Operations Associate and works closely with the Development Operations Director, the IT team, and development team program areas, including membership, donor relations, grants, and others as necessary.

• Query data sources to extract and compile contact lists for member cultivation and stewardship outreach.
• Provide mail and e‑mail production support including proofreading copy and tests, mail merging, printing, sending, creating source codes in the CRM database, and tracking contact histories for personalized fundraising and stewardship communications.
• Perform data entry and collection tasks related to member records, member activities and communications, and development team expense and supplies tracking.
• Update and distribute routine fundraising performance reports to enable analysis by team leaders.
• Ensure data integrity by executing regular quality control and data hygiene processes.
• Develop and refine systems and tools, often in collaboration with other departments, including IT, to improve operational efficiency and project management.
• Document processes and methodologies and provide cross‑training for other team members.
• Update fields and tables in CRM database to adapt to evolving tracking needs.
• Maintain the development team’s shared files by implementing and adhering to logical hierarchies, standardized file naming conventions, and regular archiving and purging according to the Center’s document retention best practices.
• Receive cross‑training to provide coverage for other data and administrative tasks.
• Participate in other fundraising and outreach activities as needed.
• Occasional speaking to groups.
• Perform other job‑related duties as assigned.

• Three to five years of experience in similar administrative positions, preferably at a non‑profit or in the field of fundraising/development, customer relations, marketing or communications.
• College degree or commensurate professional experience.
• Expert knowledge of the Microsoft Office suite, spreadsheets, and mail merge functions.
• Experience with donor CRM databases required.
• Exceptional analytical skills, discretion and judgement.
• Exceptional attention to detail, organizational skills, time management and accuracy in completing complex tasks.
• Excellent verbal and written communication.
• Ability to retain a high level of confidentiality.
• Ability to work 40+ hours per week.

• Experience with SQL.
• Experience with Revolution Online.
• Familiarity with virtual meeting tools such as Zoom or Microsoft Teams.

This job is performed in an office environment and requires long hours at the computer. Typical working hours are Monday–Friday, 9‑5. Some night or weekend work may be required. This position requires the operation of typical office equipment (fax machine, printer, etc.). Seasonal increases in workload and potential increase in hours from April‑May and November‑January…