Assistant Community Manager

Job Overview

As an Assistant Community Manager, you will provide support to the Community Manager, which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

$24+ per hour, based on experience. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)
• Assist homeowners with payment issues and collaborate with accounting.
• Assist and follow up with homeowners, board members, and vendors under the direction of the General Manager
• Answer and direct phone calls in a polite, friendly and professional manner
• Be knowledgeable of governing documents, rules and regulations
• Escalate issues as needed
• Assist with meeting preparation
• Attend Board Meetings as needed
• Assist with quarterly newsletters
• Coordinate with committees and committee implementation
• Assist in organizing community events and related materials
• Conduct routine compliance inspections and track violations. This requires regular travel from the corporate office to the community and back.
• Coordinate key fob set up and amenity access
• Perform other duties as assigned

• Must have a valid Arizona Drivers license and state mandated insurance
• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Able to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Proficient with MS Office suite

• 2+ years of customer service experience (required)
• HOA and/ or property management experience (highly preferred)

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Tucson, AZ 85741

Monday – Friday, 8a
-5p

Regular travel with use of personal vehicle is required to commute between the community association and corporate office as needed. Is eligible for mileage reimbursement at current approved IRS rates.

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

First Service Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner…