Administrative Assistant

Job Summary (Administrative Assistant Tucson, AZ)

• Provide administrative, customer service, and front desk support for daily business and operational functions.
• Operate switchboard and communication systems to answer, route, and transfer calls.
• Perform receptionist duties including visitor check-ins, message taking, and record maintenance.
• Manage emergency calls, alarms, paging systems, and mail sorting.
• Locate medical providers and schedule consultative examinations (CEs) for claimants.
• Prepare, assemble, and distribute CE packets via mail or fax.
• Contact claimants to confirm appointments and request missing documentation.
• Respond to inquiries from claimants, vendors, attorneys, and medical providers regarding claims and transportation assistance.
• Follow up with medical sources for reports, authorizations, or instructions.
• Support claim adjudicators by contacting claimants, attorneys, and medical sources as needed.
• Track and complete daily assignments using established systems.
• Conduct basic case development activities requiring sound judgment.
• Utilize strong customer service and front desk/scheduling skills.
• Maintain basic to intermediate computer proficiency for data entry, document handling, and email communications.
• Bilingual skills (English/Spanish) preferred.
• Position is on-site in Tucson, AZ, with potential for hybrid work after training.
• Local candidates only; must pass an internal background check and be available for in-person interviews.
• High school diploma or equivalent required.