Services Administrator

Position: Housing Services Administrator
Scope of Work:
The Housing Services Administrator is responsible for performing all administrative duties related to the operation of SAAF Housing. This includes regulatory compliance activities, preparation of rent payments, assistance with completion of monthly billings, and reporting. Reporting to the Housing Administration Coordinator, the Housing Services Administrator is also responsible for screening, coordinating, and ensuring timely completion of client housing related eligibility paperwork.

The Housing Services Administrator is a full-time, in-office non-exempt position. Position duties include but are not limited to:

Functional Responsibilities:

Processes entry/annual/update/exit program eligibility and income certifications paperwork with clients who receive housing through SAAF.Reviews eligibility documentation for completeness and accuracy while coordinating with Case Managers to ensure timely submission of documentation.

Maintains current documentation for each client according to grantee regulations.

Collaborates with the Housing team to ensure effective housing of clients.

Prepares in-house reports (security deposits, rent rolls, vacancy reports, occupancy list, subsidy usage, program enrollment, non-payments of rent, etc.).Processes, documents, and submits housing accounts receivables and payables.

Responsible for keeping daily logs of payment receipts.

Monitors and review rental arrearages incurred by clients.

Formulates payment plans with residents as needed.

Process recurring and one-off check requests

Inputs data from SAAF housing programs into databases as required by funding including but not limited to Service Point - Homeless Management Information System (HMIS), and Real Page.

Responsible for assisting with compliance reports and monthly billings, as needed.

Is responsible for the following activities in coordination with the Housing Administration Coordinator:

Addresses lease violations and evictions in accordance with state and federal regulations. Communicates with relevant departments when such violations occur, and action must be taken.

Assists in the creation, implementation, documentation, and monitoring of all SAAF Housing policies.

Tracks compliance with grantor policies, including changes in HRSA, ADHS, and HUD policies.

Performs initial, annual, and special requests for National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections to ensure housing unit safety and habitability.

Responsible for maintaining positive professional relationships with property management companies housing SAAF’s clients.

Serves as a member of the Care Services department and attends all agency and Care Services department staff meetings.

Minimum Qualifications:

Minimum of two years’ prior administrative experience in social services, housing, or property management related field.

Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF).Must have access to reliable personal transportation that is available during your shift, AZ Driver License, current insurance and a driving record that will be supported by SAAF’s liability insurance provider.

Proficiency in Microsoft Office applications.

Excellent organizational, oral, and written communication skills.

Experience with database systems.

Preferred Qualifications:

Prior experience working in a non-profit environment.

Excellent interpersonal skills; sensitivity to cultural and personal diversity.

Experience with supportive housing programs and with HUD programs and regulations, including any or all:
Continuum of Care Program, HOPWA, HOME, Section 811 Program.

Knowledge of the Arizona Landlord Tenant Act.

Bilingual in Spanish and English Working Conditions/Physical Demands:

Operate in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing. Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations.

Physical…