Library Technical Assistant - Woods Memorial Library

Library Technical Assistant

The Pima County Public Library is hiring for a part-time Library Technical Assistant. We are looking for candidates passionate about connecting people with library resources. They should be comfortable performing high-volume circulation functions, helping patrons of all ages and backgrounds, and demonstrate an understanding of providing great customer service in a public library setting.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions:

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software;
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies;
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level;
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications;
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts;
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library's diversity, equity and inclusion initiatives as well as strategic directions;
• Communicates effectively both verbally and in writing;
• Abides by state and federal laws in handling confidential and sensitive information;
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Minimum Qualifications:

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year paid or volunteer library experience.
• Bilingual (English/Spanish).
• Minimum one (1) year customer service experience.
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an Integrated Library System (ILS), such as Sierra, Polaris, Sirsi Dynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a copier and fax.
• Experience using a cash register and handling money.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources.

Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates:
Some positions may require specialized certification or licensure relative to assignment at…