Front Desk Receptionist- Tucson

Position Summary

• The Front Desk Receptionist welcomes patients and visitors by greeting each person with a smile, in person or on the telephone; deeply understands insurance requirements; and is comfortable having financial conversations with patients.
• The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information for accurate and timely billing.
• Optimizes patients' satisfaction by clearly communicating insurance benefits and expected time of service payments.
• Manages clinic flow by notifying providers of patients' arrival; reviewing service delivery compared to schedule; and reminding providers of service delays. Maintains business office inventory and equipment.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• The above duties and responsibilities are a partial list of required responsibilities, duties, and skills.
• Other duties may be added, and this job description can be amended anytime.

• Detail-oriented, professional attitude, reliable management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate support needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation. Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.