Client Concierge - Receptionist

Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

DUTIES AND RESPONSIBILITIES Greet and check in visitors, clients, and vendors in a courteous and professional manner

Answer and direct incoming phone calls, including crisis or after-hours inquiries

Monitor facility entry points to ensure safety, security, and compliance with visitation policies

Verify visitor credentials and maintain accurate visitor logs Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
Support admissions team by collecting basic client information and notifying appropriate staff of arrivals

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals

Perform administrative tasks such as filing, data entry, and organizing paperwork

Coordinate communication between departments during evening hours

Maintain cleanliness and organization of the reception area Assist with light clerical duties as needed SKILLS AND COMPETENCIESCompassionate and nonjudgmental approach toward individuals in recovery

Strong organizational and multitasking abilities

Conflict resolution and de-escalation skills

Attention to detail and accuracy

Professional demeanor and appearanceWORK ENVIRONMENT Fast-paced healthcare setting with frequent interaction with clients in early recovery

May involve exposure to emotionally intense situations

Requires sitting, standing, and occasional light lifting

DESCRIPTION:

The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

DUTIES AND RESPONSIBILITIES Greet and check in visitors, clients, and vendors in a courteous and professional manner

Answer and direct incoming phone calls, including crisis or after-hours inquiries

Monitor facility entry points to ensure safety, security, and compliance with visitation policies

Verify visitor credentials and maintain accurate visitor logs Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
Support admissions team by collecting basic client information and notifying appropriate staff of arrivals

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals

Perform administrative tasks such as filing, data entry, and organizing paperwork

Coordinate communication between departments during evening hours

Maintain cleanliness and organization of the reception area Assist with light clerical duties as needed SKILLS AND COMPETENCIESCompassionate and nonjudgmental approach toward individuals in recovery

Strong organizational and multitasking abilities

Conflict resolution and de-escalation skills

Attention to detail and accuracy

Professional demeanor and appearanceWORK ENVIRONMENT Fast-paced healthcare setting with frequent interaction with clients in early recovery

May involve exposure to emotionally intense situations

Requires sitting, standing, and occasional light liftingQUALIFICATIONS, CERTIFICATIONS, AND

EDUCATION REQUIREMENTS:

High School Diploma or Equivalent required

Additional administrative or healthcare experience preferred

Previous receptionist, front desk, or customer service experience strongly preferred

Strong communication and interpersonal skills

Ability to remain calm and professional in high-stress situations

Basic computer skills (Microsoft Office, email, scheduling systems)
Understanding of confidentiality and privacy laws (HIPAA knowledge preferred)
Reliable, punctual, and able to work independently

Minimum two (2) years of experience in related field preferred CPR/FA Certification – to be obtained within first 30 days Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date Handle with Care – to be obtained within first 30 days Successful clearance of pre-employment criminal/county/state background check

Successful clearance of pre-employment drug and alcohol testing

Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms

Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.

Additional Notes:

America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.
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