Client Concierge - Receptionist

Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

DUTIES AND RESPONSIBILITIES Greet and check in visitors, clients, and vendors in a courteous and professional manner

Answer and direct incoming phone calls, including crisis or after-hours inquiries

Monitor facility entry points to ensure safety, security, and compliance with visitation policies

Verify visitor credentials and maintain accurate visitor logs Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
Support admissions team by collecting basic client information and notifying appropriate staff of arrivals

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals

Perform administrative tasks such as filing, data entry, and organizing paperwork

Coordinate communication between departments during evening hours

Maintain cleanliness and organization of the reception area Assist with light clerical duties as needed SKILLS AND COMPETENCIES Compassionate and nonjudgmental approach toward individuals in recovery

Strong organizational and multitasking abilities

Conflict resolution and de-escalation skills

Attention to detail and accuracy

Professional demeanor and appearance WORK ENVIRONMENTFast-paced healthcare setting with frequent interaction with clients in early recovery

May involve exposure to emotionally intense situations

Requires sitting, standing, and occasional light lifting

DESCRIPTION:

The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism.

DUTIES AND RESPONSIBILITIES Greet and check in visitors, clients, and vendors in a courteous and professional manner

Answer and direct incoming phone calls, including crisis or after-hours inquiries

Monitor facility entry points to ensure safety, security, and compliance with visitation policies

Verify visitor credentials and maintain accurate visitor logs Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance)
Support admissions team by collecting basic client information and notifying appropriate staff of arrivals

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals

Perform administrative tasks such as filing, data entry, and organizing paperwork

Coordinate communication between departments during evening hours

Maintain cleanliness and organization of the reception area Assist with light clerical duties as needed SKILLS AND COMPETENCIES Compassionate and nonjudgmental approach toward individuals in recovery

Strong organizational and multitasking abilities

Conflict resolution and de-escalation skills

Attention to detail and accuracy

Professional demeanor and appearance WORK ENVIRONMENTFast-paced healthcare setting with frequent interaction with clients in early recovery

May involve exposure to emotionally intense situations

Requires sitting, standing, and occasional light lifting QUALIFICATIONS, CERTIFICATIONS, AND

EDUCATION REQUIREMENTS:

High School Diploma or Equivalent…