IT Business Analyst -III

Position Description

The Business Analyst develops business requirements, process maps, and related documents based on business area needs. Knowledge of lines of business is crucial, as is the ability to use a variety of tools and techniques when working with disparate groups. Strong analytical skills are employed to understand business drivers, processes, and needs in order to design effective solutions. Effective communication skills are essential.

The business analyst bridges the gap between functional business areas and the IT organization. The Business Analyst understands the core business and how to solve business problems, acting as an interface between business units, technology teams and project teams.

• Combines business intelligence and technical skills with a deep understanding of customer s needs so that they can be transformed into technological and operational requirements.
• Proactively communicates and collaborates with customers to analyze information needs and functional requirements and deliver the needed artifacts (e.g. process maps and documentation, business requirements documents, functional requirements, use cases, etc.).
• Gathers requirements using interviews, requirements workshops, business process descriptions, use cases, scenarios, document analysis, surveys, site visits, task and workflow analysis.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.
• Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes.
• Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms and the strategic direction of the organization. Focuses on anticipating business needs and optimizing the return on IT investment.
• Assists in the IT Governance process, coordinating and facilitating document creation, vendor presentations and other elements as needed.
• Assists business areas with technology and application strategies and communicates these plans to IS.
• Provides a point of contact for business area relationships. Establishes effective client relationships by developing trust, integrity, credibility and reliability with each client/business area.
• Drives and challenges business units on their assumptions of how they will successfully execute their plans
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

(Equivalent combination of education and experience will be considered.)

Level I:

• High school diploma or GED.
• Bachelor’s degree in Information Technology or related discipline preferred.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups and organization levels.
• Strong business and technical analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements.
• Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.
• Demonstrated skill in use of personal computer applications including Excel, Word, and PowerPoint.
• Responsible for individual projects under the oversight of a more senior analyst.
• Assists in business process initiatives and continuous improvement efforts.
• Demonstrates general understanding of one or more business areas and technology used in those areas.

Minimum qualifications for Level I:

• 3-5 years of experience in business…