Customer Service Representative

Overview

We’re looking for a detail driven, proactive Customer Service Specialist to support Rain Bird’s U.S. and international distributor and retailer network. This is a dynamic role that blends customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis.

If you enjoy solving complex problems, collaborating across departments, and learning new systems and processes, this role offers strong development potential including future opportunities in Product Management, IT, Sales, or related functions.

• Customer & Sales Support
  • Deliver exceptional customer service to domestic and international partners
  • Partner with Marketing, Sales, Supply Chain, and other internal teams to advocate for customer needs
• International Logistics
  • Coordinate international shipping requirements with distribution centers
  • Prepare and apply country-specific documentation (commercial invoices, shipper’s letters of instruction, export controls, certificates of origin, trade agreements such as USMCA, etc.)
  • Review international letters of credit for viability and risk mitigation
  • Support export traffic management, including freight routing, consolidation, documentation, and communication with brokers and carriers
• ERP & Systems Administration
  • Manage all system setup related to order-to-payment processes in the ERP
  • Lead or support complex order entry, billing processes, and system improvement projects
• Reporting & Data Analysis
  • Use expert level Microsoft Excel skills to refine data, build reports, and support business decisions
  • Conduct data mining, analysis, queries for pricing, and business intelligence reporting
• Cross-Functional Projects
  • Lead or contribute to special projects across customer service and operations
  • Cross-train and occasionally serve as backup for other customer support areas
  • Apply excellent judgment in ambiguous situations and take initiative to resolve issues

• Minimum Qualifications:
  • 2–3 years’ experience in one or more areas: customer service, order processing, MIS, supply chain, accounting/bookkeeping, internal/field sales, ERP systems, or entry-level product marketing
  • Bachelor’s degree in Marketing, Business, MIS, or related field strongly preferred
  • Strong written and verbal communication skills
  • Highly organized, able to manage multiple priorities effectively
  • Self-starter with strong problem-solving abilities
• Desired
  
  Qualifications:
  • Master’s degree in Marketing, Business, MIS, or related field
  • 3–5 years of international logistics experience
  • Knowledge of irrigation products or related industries
  • Experience working collaboratively in team environments; leadership experience a plus

Rain Bird is an equal opportunity employer.