Senior Client Success Manager
Job in
Tucson, Pima County, Arizona, 85718, USA
Listed on 2026-02-17
Listing for:
TDIndustries, Inc.
Full Time
position Listed on 2026-02-17
Job specializations:
-
Business
Client Relationship Manager, Business Development, Business Management
Job Description & How to Apply Below
- Serve as the primary relationship leader for assigned clients, maintaining strong partnerships with client facility, procurement, and mid-level leadership.
- Lead account planning and regular business reviews to assess performance, service delivery, and improvement opportunities.
- Coordinate with internal operations, sales, and engineering teams to ensure consistent service excellence and issue resolution.
- Identify opportunities for account growth and expansion within existing contracts and service scopes.
- Partner with operations and sales teams to identify upsell opportunities and support proposal and pricing development.
- Monitor key performance indicators (KPIs) related to service quality, responsiveness, and client satisfaction (e.g., NPS, uptime).
- Support contract renewals, pricing discussions, and performance reporting.
- Maintain CRM data accuracy, tracking client interactions, renewals, and potential growth opportunities.
- Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.
- Prepare executive summaries and reports for major accounts to highlight risks, opportunities, and progress.•
- Represent TDIndustries’ commitment to service excellence and long-term client partnership.
- Bachelor’s degree or considerable relevant experience required.
- 8+ years of experience in client relationship management, customer success, or account leadership, preferably in facilities services, building operations, or technical environments.
- Proven success managing regional or strategic clients with complex service portfolios.
- Strong communication, problem-solving, and relationship management skills.
- Ability to lead account planning and coordinate cross-functional service delivery teams.
- Financial and operational understanding of service contracts and performance metrics.
- Proficiency in CRM platforms (e.g., Hub Spot, Salesforce, or equivalent).
- Results-oriented mindset with focus on retention, satisfaction, and account growth.
Position Requirements
10+ Years
work experience
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