Accounting​/Bookkeeping Customer Service -Onsite

Position: Accounting/Bookkeeping Customer Service Representative

Location: 1650 S. Research Loop, Tucson, AZ (Onsite)

Terms: Full-time, Quick Books and/or Bookkeeping experience preferred but not required

Pay: $17–$20 per hour

Join Team Alorica:
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

We also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well‑being, including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award‑winning, in‑house non‑profit charity that’s focused on empowering people through mission‑focused work.

As an Accounting and Bookkeeping Customer Service Representative, you'll support small business clients with their day‑to‑day bookkeeping needs, serving as a trusted resource for Quick Books‑related inquiries and assisting with troubleshooting, financial data entry, reconciliations, and best practices for managing their books. This role is ideal for someone who combines solid bookkeeping expertise with excellent communication and problem‑solving skills, playing a key part in helping small business owners feel confident and empowered in managing their finances effectively.

• Provide responsive, empathetic, and accurate support to small business customers using Quick Books Online/Desktop.
• Assist with account setup, bank reconciliations, chart of accounts, invoicing, expense tracking, and financial reporting.
• Troubleshoot and resolve Quick Books errors, syncing issues, and general software functionality questions.
• Educate customers on best bookkeeping practices and how to effectively utilize Quick Books features.
• Maintain accurate documentation of client interactions and solutions provided via CRM and support ticketing systems.
• Escalate technical issues or complex accounting questions to the appropriate internal team when necessary.
• Stay current on Quick Books product updates and industry changes that affect small business bookkeeping.
• Contribute to knowledge base articles, training content, and process improvement initiatives.
• Sales‑oriented customer interactions; leveraging customer interactions to identify sales opportunities, such as additional products or services, in order to sell directly to the customer, or pass leads to the sales team.

• High school diploma or GED.
• Bookkeeping/Accounting experience preferred but not required.
• Quick Books Certificate strongly preferred but not required.
• Customer service experience is a plus.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening/comprehension skills.
• Professional and courteous.
• Customer oriented.
• Sales/upselling experience.

• Regular work performed in a climate‑controlled, call‑center environment.
• Ongoing usage of phone and computer systems.

• Constant sedentary work.

• Health, dental, and vision coverage/HSA.
• PTO.
• Paid holidays and sick time.
• Optional daily pay or weekly pay.
• 401(k) retirement plan.
• Leadership programs.
• Paid training and tuition reimbursement.
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies.
• Employee assistance program.
• Additional voluntary benefits.

• Place an application.
• Complete your online assessment.
• Our team will review your application.
  
  If selected to move forward, our team will follow up directly.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.