Financial Services Supervisor

Application and Special Instructions

As part of the application process, all applicants are required to submit a resume AND cover letter at the time of the application. Applications that do not include both documents by the recruitment closing date will be considered incomplete and will not receive further consideration.

COVER LETTER:
Please submit a cover letter that addresses each of the preferred qualifications listed in the job posting. In your letter, describe how your skills, experience, and background align with the requirements of the position and how they prepare you to be successful in this role.

INTERVIEW INFORMATION:
Highest-scoring applicants will be invited to a panel interview to be held in-person at City Hall the week of March 16, 2026. Hiring interviews will occur the week of March 23, 2026.

IMPORTANT INFORMATION:
This position is on-site at Public Works.

The following pre-employment requirements apply to this position:

• Must obtain a valid and unrestricted Arizona Driver's License.
• Must successfully complete a background investigation.

The eligibility list established from this process may be used to fill positions as they become available over the next six (6) months.

RECRUITER CONTACT INFORMATION:
If you have any questions, please contact Nathan Karrel at .

The Financial Services Supervisor position at the City of Tucson’s Business Services Department is responsible for supervising staff and supporting business compliance with the City of Tucson’s business license code and related regulations. The role oversees workflow, provides code interpretation, and authorizes tax and fee adjustments or refunds.

Work is performed under the supervision of the Finance Manager. This position exercises supervision over division personnel.

• Supervises employees by providing guidance and direction. Participates in recruitment. Provides or coordinates staff trainings. Manages time-off, scheduling, and personnel-related actions.
• Provides licensing support by answering staff and agency inquiries, troubleshooting system issues with the software vendor, and updating procedures and correspondence.
• Responds to and delegates taxpayer inquiries; provides phone and in-person assistance, resolves online portal issues, processes cancellations, and handles escalated customer situations.
• Manages financial actions by reviewing and approving or denying penalty waivers and refund requests, correcting license charges, reallocating payments processing payment batches, and coordinating annual and quarterly billing cycles.
• Oversees administrative tasks including assigning special event license forms, submitting supply orders, and maintaining inventory of printed and specialty licensing materials.
• Performs all other duties and tasks as assigned.

Mostly office environment.

The following duties and responsibilities are subject to change.

Education:

6 months post high school.

Work Experience:

Four (4) years of relevant experience.

License/

Certifications:

A valid and unrestricted driver’s license with two (2) years of licensed driving is required.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS:

• Two (2) years of experience in a regulatory compliance environment.
• Two (2) years of supervisory experience.
• Two (2) years of customer service experience.
• Bilingual (English/Spanish).
• Strong written communication skills.

Job Profile: J0854 - Financial Services Supervisor

To view the full job profile including classification specifications and physical demands click https://(Use the "Apply for this Job" box below)..

Compensation Grade: G106

Hourly Range: $24.16 - 36.24 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Non-Exempt

Regular

Full time

Business Services Department, ZBUDG HIER - Recurring

Department Link:
To view the department page, visit tucsonaz.gov/Departments/Business-Services-Department

Background Check:
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.