Legal Client Liaison Intake Specialist

Hiring range: $21.63 - $26.44/Hour + Performance Incentives Bonus eligibility and performance incentives are both available and are a meaningful part of total compensation in this role — strong performers can earn above the base range. The Role Someone calls our firm on one of the hardest days of their life. They’re scared, overwhelmed, and trying to figure out if they can trust us.

Within minutes, they’ll know. That moment belongs to you. At Dellino Family Law Group, intake is not a clerical function — it’s the first client experience, and it sets the tone for everything that follows. We’re looking for someone who leads with warmth, follows through with precision, and understands that a prospective client who feels heard is one who hires us.

You will be the voice of this firm before they’ve spoken to a single attorney. The Opportunity This is a high-visibility, high-impact role at a firm that takes client experience seriously. You will work directly with firm leadership, alongside our attorneys, and with a team that values what you bring to the table. DFLG is tech-forward, operationally sharp, and genuinely committed to building a workplace where great people want to stay.

We are transparent about how success is measured and clear about what the path forward looks like. Compensation: $21.63 - $26.44/Hour + Performance Incentives

• Serve as the first point of contact for every prospective new client — by phone, email, and intake form
• Conduct warm, consultative intake conversations that make people feel heard and assessed with care
• Collect and manage intake information accurately, and route each prospect to the right next step
• Follow up on leads and referrals with urgency — we never leave a good lead behind
• Schedule consultations and coordinate calendars across the team
• Track referral sources and contribute to business development data
• Represent the firm with professionalism and genuine empathy in every interaction

• Strong communication and active listening skills — you know when to ask questions and when to let someone talk
• A warm, confident phone presence; you can hold space for someone in crisis without losing your footing
• Sales experience and a natural talent for building rapport quickly to close prospective clients who qualify for a paid consultation
• The ability to handle sensitive topics — divorce, custody, domestic situations — with discretion and care
• Solid organizational skills and the ability to manage multiple priorities without dropping anything
• A proactive mindset; you spot the gap before someone has to ask
• Comfort with legal tech (Clio, Lawmatics, Slack, Google Workspace, Microsoft Office)

Compensation: $21.63 - $26.44/Hour + Performance Incentives